Service Transformation Consultant
Edmonton, Canada
2d ago

Position Description :

CGI is more than just an IT consulting company; we are a global organization offering a world of opportunities. Become part of an outstanding culture that gives you the freedom to innovate, influence decisions, achieve your full potential, and chart your own career.

Our benefits include a share purchase program, profit sharing, wellness credits, training and development programs and flexible work schedules and locations.

Are you motivated by the opportunity to delight your clients by providing them with innovative solutions to sophisticated technical problems?

These are exciting times for CGI, and we are looking for hardworking individuals to innovate with us. If you thrive on innovation where you can influence the direction of technical strategy, come and join our team!

This is a phenomenal opportunity to become a Member of our CGI-Edmonton team providing leading information technology services to our clients.

We are seeking a Service Transformation Consultant with demonstrated ability in large enterprise environments. If you are looking to advance your career while gaining experience in an exciting and diverse development environment, this is the opportunity you have been looking for!

Your future duties and responsibilities :

  • Coach, mentor, train, or assess capability and capacity in individuals, teams, and organizations
  • Facilitate strategic conversations, workshops, or co-design sessions
  • Analyze both quantitative and qualitative methods, data, and insights to focus on shared value
  • Review and implement continuous improvement processes
  • Establish and supervise standards to ensure delivery of robust and resilient services
  • Required qualifications to be successful in this role :

  • 5 years of progressive experience as a Service Transformation professional
  • Solid understanding using digital delivery methodologies such as service design, Agile Software Development, DevOps, Digital Enablement and / or Organizational Change
  • Experience with the various elements and practices of digital delivery through multi-functional collaborative work
  • Experience of designing and implementing policy / procedural change
  • Ability to facilitating strategic conversations, workshops, or co-design sessions
  • Experience in aligning the full stack of digital innovation from user and business needs, to product and service capabilities and to organizational change
  • Experience in customer-focused service provision and on influencing organizational change within a sophisticated environment
  • Solid understanding with complex systems and their implications for digital innovation through working with the Cynefin framework or similar models
  • Proven track record of management and leadership of teams / across teams
  • Good interpersonal, operational planning, management and business skills
  • Familiarity with government systems and / or Professional Services delivery
  • Good communication skills, both oral and written
  • Education

  • Degree, diploma, or certification in computing science or an equivalent combination of education, training and experience
  • Skills :

  • Agile / Collaborative Method
  • Communication (Oral / Written)
  • Data Architecture
  • People Management
  • Project Management
  • Service Design
  • What you can expect from us :

    Build your career with us.

    It is an extraordinary time to be in business. As digital transformation continues to accelerate, CGI is at the center of this change supporting our clients’ digital journeys and offering our professionals exciting career opportunities.

    At CGI, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership.

    All of our professionals benefit from the value we collectively create.

    Be part of building one of the largest independent technology and business services firms in the world.

    Learn more about CGI at cgi.

    No unsolicited agency referrals please.

    CGI is an equal opportunity employer. In addition, CGI is committed to providing accommodations for people with disabilities in accordance with provincial legislation.

    Please let us know if you require a reasonable accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.

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