Analyst, Customer Centre of Excellence, Co
Loblaw Companies Limited
Brampton, Ontario
6h ago

Why is this role important?

The analyst, customer Centre of Excellence would be part of the customer centre of excellence team that has a mandate to know our customers better than anyone, and to create a customer centric culture within Loblaw Companies Limited.

Our mission is to guide and inform the company on how to design and build high quality human centre red experiences.

The analyst would support the Customer Centre of Excellence team through logistical and operational elements of projects.

With guidance, the Analyst, Customer Research & Voice assists with day-to-day operations of various programs and research projects.

the candidate will work on a diverse range of projects that are reflective of the products and services that Loblaw offers to its customers.

RESPONSIBILITIES

Creating PowerPoint reports of research findingsReconciles data and findings from new and existing researchExploring the use of innovative research methods to deliver more meaningful, actionable information and recommendations to the business.

  • Managing relationships internally and externally with the coordination of research projectsResearch preparation (creation of participant screeners;
  • recruiting internal / external participants, screening participants, develop timelines and manages orderly flow of creative projects from initial scoping and development to delivery and production of final assets.

    REQUIREMENTS / SKILLS

    Business, Market research, psychology or anthropology (or related discipline) programKeen interest in understanding consumer shopping behavior and building a career in data analytics / consumer insightsStrong analytical skills, with passion for finding the trends in data, identifying key nuggets of insights, and translating them to implications and recommendations for action.

    Strong detail orientation and project management skills are a must for this roleSuperior Excel and PowerPoint skillsExcellent communication and organizational skills

    SKILLS THAT WILL BE DEVELOPED AND LEARNED ON THE JOB

    Consumer insights analysis / interpretationCommunication skillsProject management skillsOrganization / Process skillsExcel and data analysis skillsPowerPoint presentation skills

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