Functional Consultant
Workjam
Montreal, Quebec
10h ago

Workjam is leading the charge in shaping the digital workplace for the shift-based, hourly and non-desk worker economy.

Bring your desire to be at the forefront of an evolutionary change in our digital workforce. Now is the time to become a part of an exciting company where your ideas, passion and commitment to excellence will have a direct impact on the success of our customers, products that we build, and the people that we engage.

Join our team for an intellectually challenging, fun and rewarding career as we transform the fields of employee engagement and workforce management.

About the Workjam platform :

Workjam is the leading employee engagement suite empowering the digital workplace for shift-based, hourly and non-desk workers.

Workjam manages and optimizes the entire employee -employer relationship life cycle with dynamic mobile communication and workforce management to drive operational efficiency and productivity.

Learn more about Workjam at Workjam.com.

Job Description :

Functional Consultants perform the critical role of helping Workjam Customers and Partners realize their expectations in functionality & value from their implementation and configuration of our software.

Consultants are involved in a variety of implementation activities including the understanding of customer business processes & objectives, documentation, testing strategy, implementation, training and support.

Responsibilities :

  • Become an expert on the capabilities of Workjam software and apply this knowledge on the job within a variety of industries.
  • Participate in the full lifecycle of an implementation project including Business Analysis, Configuration Documentation, System Configuration, Design, Training and Testing.
  • Work directly with the customer’s project team to understand their business needs and translate those business needs into a systems configuration specification providing clients with a clear picture of how the software will solve their business needs.
  • Provide training on Workjam to clients to ensure their ongoing success.
  • Work directly with Workjam partners assisting with implementation training and support.
  • Research, document, configure and test all functional elements involving rules and policies.
  • Develop and document testing strategies.
  • Collaborate with other project team members to ensure the functional specifications identified have been met.
  • Travel as required - some international.
  • Qualifications & Skills :

  • Excellent customer service skills.
  • Experience working with Software or IT Implementations.
  • Proven ability to analyze, document and communicate complex technical solutions to non-technical parties.
  • Aptitude to learn web technologies and applications.
  • Must be a self-starter and effectively work under limited supervision.
  • Strong analytical and problem-solving skills.
  • Strong interpersonal, communication (verbal and written), and presentation skills.
  • University or college degree.
  • Ability to travel up to 25%.
  • Assets :

  • Domain expertise in workforce management, digital media, digital content.
  • Experience as Business Analyst and / or IT consultant.
  • Experience training.Knowledge of Kronos’ WIM accelerators - highly desirable.
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