POSITION : Digital Associate
DEPARTMENT : Digital Associate
REFERENCE NUMBER : 22-13
LOCATION : Vancouver Head Office (Currently Remote Working)
DURATION & STATUS : Regular full-time
ABOUT US :
Design made simple for the modern home. Our passion lies in furniture and design, and it is the fuel that drives our global Retail + Wholesale business.
We started out as a family-run company and aim to maintain this as we continue to rapidly grow with 200+ employees. We’re entrepreneurial.
We challenge the status quo, aren’t afraid to try new ideas, and we leverage our agile structure to make smart decisions and find new opportunities.
We’re a people-first company and what we do wouldn’t be possible without our customers and our team. Join our flexible work culture and team of creative and passionate individuals.
Learn more about our story and values on our .
We are looking for a Digital Associate who will process online customer orders, handle customer inquiries, product returns, product exchanges and sales transactions efficiently and professionally.
This position requires delivering friendly and courteous service, while processing and assembling customer orders efficiently and correctly.
WHAT YOU’RE RESPONSIBLE FOR :
Order maintenance making sure orders flow through the system seamlessly
Monitor inbound container for restock date
Communicate back order status to customers
Enter customer orders into the system
Review prices on purchase orders
Create Pick List batches, so the warehouse can process pick & pack efficiently
Assist customers with item,order,shipping and payment inquires by email and phone
Coordinate logistics with multiple carriers using the online portal and EDI system
Respond to inbound emails and phone calls
Coordinate with Moe’s warehouse to monitor outbound eCommerce shipment
Coordinate with Planning, Warehouses and Castle Gate team to plan trailer shipment
Generate shipping reports to review shipment lead time
Manage incoming payments
Issue credit memo based on payment deductions and claims
THE EXPERIENCE OF A STRONG CANDIDATE :
High school diploma required
Strong attention to detail
Enjoys the challenge of multi-tasking
Team player with an upbeat and helpful attitude
Intermediate to advanced computer skills including Microsoft Office, navigating the web, ability to type 50+ wpm
Excellent written and verbal communication skills in English
Customer service experience is an asset
Logistics experience is an asset
Ecommerce related background is an asset
WHAT WE OFFER :
The successful candidate can look forward to :
A competitive salary, scaling upward depending on experience, skill and qualification
Generous perks, including product discounts, health, dental and vision insurance, biweekly lunches and an in-office kitchen stocked with coffee and tea
Professional development opportunities
A modern, casual and open workplace with views of downtown Vancouver and the surrounding mountains
COVID-19 & DIVERSITY :
Proof of COVID-19 vaccinations are a condition of employment at MOES home collection. Accommodations on these considerations may be available upon request.