Digital Associate
Moe's Home Collection
Vancouver , BC
4d ago

POSITION : Digital Associate

DEPARTMENT : Digital Associate

REFERENCE NUMBER : 22-13

LOCATION : Vancouver Head Office (Currently Remote Working)

DURATION & STATUS : Regular full-time

ABOUT US :

Design made simple for the modern home. Our passion lies in furniture and design, and it is the fuel that drives our global Retail + Wholesale business.

We started out as a family-run company and aim to maintain this as we continue to rapidly grow with 200+ employees. We’re entrepreneurial.

We challenge the status quo, aren’t afraid to try new ideas, and we leverage our agile structure to make smart decisions and find new opportunities.

We’re a people-first company and what we do wouldn’t be possible without our customers and our team. Join our flexible work culture and team of creative and passionate individuals.

Learn more about our story and values on our .

We are looking for a Digital Associate who will process online customer orders, handle customer inquiries, product returns, product exchanges and sales transactions efficiently and professionally.

This position requires delivering friendly and courteous service, while processing and assembling customer orders efficiently and correctly.

WHAT YOU’RE RESPONSIBLE FOR :

  • Order maintenance making sure orders flow through the system seamlessly
  • Monitor inbound container for restock date
  • Communicate back order status to customers
  • Enter customer orders into the system
  • Review prices on purchase orders
  • Monitor MAP
  • Create Pick List batches, so the warehouse can process pick & pack efficiently
  • Assist customers with item,order,shipping and payment inquires by email and phone
  • Coordinate logistics with multiple carriers using the online portal and EDI system
  • Respond to inbound emails and phone calls
  • Coordinate with Moe’s warehouse to monitor outbound eCommerce shipment
  • Coordinate with Planning, Warehouses and Castle Gate team to plan trailer shipment
  • Generate shipping reports to review shipment lead time
  • Manage incoming payments
  • Issue credit memo based on payment deductions and claims
  • THE EXPERIENCE OF A STRONG CANDIDATE :

  • High school diploma required
  • Strong attention to detail
  • Enjoys the challenge of multi-tasking
  • Team player with an upbeat and helpful attitude
  • Intermediate to advanced computer skills including Microsoft Office, navigating the web, ability to type 50+ wpm
  • Excellent written and verbal communication skills in English
  • Customer service experience is an asset
  • Logistics experience is an asset
  • Ecommerce related background is an asset
  • WHAT WE OFFER :

    The successful candidate can look forward to :

  • A competitive salary, scaling upward depending on experience, skill and qualification
  • Generous perks, including product discounts, health, dental and vision insurance, biweekly lunches and an in-office kitchen stocked with coffee and tea
  • Professional development opportunities
  • A modern, casual and open workplace with views of downtown Vancouver and the surrounding mountains
  • COVID-19 & DIVERSITY :

    Proof of COVID-19 vaccinations are a condition of employment at MOES home collection. Accommodations on these considerations may be available upon request.

    Report this job
    checkmark

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    Apply
    My Email
    By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
    Continue
    Application form