Company : Finning Canada
Number of Openings : Worker Type :
Worker Type : Permanent
Position Overview :
The Workday Support Analyst plays a key role in business processes and application design. This role will align strategic goals and objectives with decisions regarding products and services, partners and suppliers, organization, capabilities, and key business and IT initiatives.
The main focus for this person’s work is providing incident and request support using business analysis frameworks and other related networks.
The individual in this role will produce, analyze, specify, document, and validate the business needs of project stakeholders (internal and external) and will design and implement new / improved operational capabilities in the business areas, including processes and solutions.
This role is accountable to the FINCA region and ultimately to support the global business. The individual should demonstrate a willingness to learn, aiming to develop into a subject matter expert for all things Workday HCM, Time Tracking, Benefits & Payroll.
The candidate in this role will contribute to internal training in sharing product knowledge, skills, and learning's with other team members within the IT & HR.
Job Description :
Provide tier 1 incident and request support to the FINCA business supporting the Workday HR, Time Tracking and Payroll solution.
Collaborate across various stakeholder groups including end users, functional teams, operations, infrastructure and more to transfer knowledge, resolve problems and recommend solutions to leadership that will have a measurable impact on the profitability of effectiveness of the organization.
Support regional and / or global projects, lead or participate in the gathering and documenting the detailed business requirements from a broad community of stakeholders.
Thorough understanding of business processes and flows to enable the development of solutions for the business functions.
Support the definition of scope and requirements,
Translate business requirements into usable configuration and technical specifications
Participate in system implementation projects as required (requirements documentation, SaaS configuration, test documentation / execution, issue identification and resolution)
Perform functions such as Security / authorization set-up, developing user documentation, data interface design, data migration and reconciliation.
Support HR with Workday master data related inquiries
Support business development efforts including preparing prospect proposals.
Provide status reports to ensure escalation of issues as necessary
Responsible for compliance with activities and controls required by Finning’s Change Management policies and procedures.
Design solutions to fulfil business requirements, to generate processes improvements and to gain business efficiencies.
Document solutions to enable ease of support across team members.
Ensure that imperative specification and support documentation are understood by the reviewers, approvers and users of the material.
Ensure the success implementation of process improvements and automations to optimize operational and support processes.
Ensure that risks uncovered as part of the incident and problem management processes, within scope, are communicated and mitigated in a timely manner.
Represent the company in a professional and ethical manner and maintain positive relationships with internal groups and staff while maintaining confidentiality.
The ideal candidate will have a degree in a related Information Technology (IT) discipline and / or BA / BS degree (advantageous)
Working knowledge of project management best practices
Experience with Cloud based HR technology is preferred, specific Workday Experience will be an asset
A working knowledge of Workday would be advantageous but not essential
2-3 years related HRIS analysis, business system analysis
Working knowledge of ITIL service management Basic to Moderate knowledge and practical experience with IT project management and SDLC
We are committed to diversity at Finning, to building and sustaining a diverse and inclusive workforce and as an equal opportunity employer we encourage applications from all qualified individuals.
Finning does not discriminate against applicants based on genders, races, national and ethnic origins, religions, ages, sexual orientation, marital and family status, and / or mental or physical disabilities.