What you will be doing
This is a 15 month contract opportunity Under the direction of the District Manager, The Personal Care Specialist for the Program is responsible for managing on-
boarding of patients in a given geographical area. The individual will work directly with patients and liaise with Field Case Managers who work closely with the patients’ physicians to provide proactive and seamless services with respect to the program.
The resulting objective of this service will be increased patient enrolment in the program and improved patient outcomes.
This position is for a patient support program in the immunology branch. What You'll Do
Be the primary contact person for patients
Be a reimbursementexpert in his / her assigned caseload territory
Ensures coordination ofpatient services in a timely manner resulting in a quick and continued accessto therapy
Performs a welcome callto gather information and introduce each patient to the program
Educates the patient onprogram services, including but not limited to injection training, pharmacyoptions, and reimbursement support
Manages all aspects ofpublic and private coverage as well as additional financial assistance ifapplicable
Regularly interacts withinsurance companies, and patients to provide optimal reimbursement support
Works collaborativelywith other team members in varying roles, to coordinate the patient journey andensure patient on-boarding
Acquire in depthknowledge of public / private and federal funding mechanisms
Coordination ofprescriptions (initial and renewal)
What your background should look like (minimum qualifications)
A minimum of two (2) years in a Customer Service setting
A post secondary or Associate degree program and / or an equivalent combination of experience and education is required
Project management skills
Ability to communicateand comprehend medical information
Ability to workautonomously and in a remote setting
Ability to managemultiple tasks and priorities at once
Strong attention todetail
Ability to proficientlyuse computer and good knowledge of Microsoft Office
Bachelor’s degree an asset
Experience in public or private third party reimbursement arena, call center setting or pharmaceutical industry in sales, managed care, clinical support, or related experience an asset
Knowledge of public, private and federal reimbursement an asset
Previous work using a CRM system an asset
Knowledge of SalesForce.com an asset
What AmerisourceBergen offersWe offer competitive total rewards compensation. Ourcommitment to our associates includes offering benefit programs that arecomprehensive, competitive and will meet the needs of our associates.
Competitive compensation packages
Comprehensive health and dentalplans
Flexible & remoteworking options
Online peer-to-peer recognitionprogram
Corporate discounts with multiple establishments,including fitness centers
Health & Wellness program withonsite yoga and massage therapy
AmerisourceBergen is a publicly traded Fortune 11global healthcare solutions company and is one of the world's largest pharmaceutical services companies.
Innomar Strategies, a part of AmerisourceBergen, isCanada’s leading patient support provider for specialty pharmaceuticals.
Through our Integrated Service Model, we deliver customized solutions toimprove product access, increase supply chain efficiency, and enhance patientcare.
Innomar is the trusted expert in specialty pharmaceuticals with anunwavering commitment to patients.