Maplesoft Group is currently seeking a Computer Application Support Specialist to join one of our clients located in Ottawa
Tasks include but are not limited to :
Answer phones and provide support to computer for various offices across Canada.
Troubleshoot and diagnose computer hardware and software problems over the phone in both official languages.
Create incident, evaluate problems and situation related to a large computer environment and route the incident to appropriate groups.
Handles differ rent tasks like imaging pc, erasing information before disposing hardware, etc.
Assist clients remotely using a remote connection software and create video conferencing session remotely
Provide support of the corporate cell phones, blackberry, Voice over IP (VOIP) phones and Land Line phones.
Keep troubleshooting documentation up to date as technology changes.
Provide verbal and written status updates.
Perform other service desk tasks upon request by the supervisor.
Required experience :
Minimum of six (6) months of experience providing IT helpdesk support services to one of the government organizations with either federal, provincial, municipal, Crown Corporation and Agencies
Minimum of six (6) months of experience in supporting users with Microsoft Outlook 2013 electronic mail system (exchange) and with Microsoft Office 2013 Suite in one of the government organizations with either federal, provincial, municipal, Crown Corporation etc.
Minimum of six (6) months of experience working with a Call Tracking Software
Minimum of three (3) months of experience of Video-Conferencing knowledge in initiating and troubleshooting connections as well as remote VC client support
Bilingualism in both official languages is required.
Maplesoft Group prides itself on its distinct corporate culture and recognizes that success is a direct reflection of our most valuable asset -
our people. Therefore, attitude and ambition are key personality traits we seek out, along with skill and aptitude, in potential employees.
We thank you for your interest in Maplesoft Group and wish to advise that only candidates under consideration will be contacted.
Contact Recruiter :