Bilingual French Customer Service Representative - Midland
Randstad Canada
Orillia, Ontario, CA
6d ago

Our client, a small business financial services company is hiring customer service representatives for their Midland location!

Responsibilities :

Handles inbound customer service calls, inquiries and complaints while consistently ensuring delivery of a positive experience during every customer interaction.

Maintains customer records by updating account information.

Attracts potential customers by answering product and service questions, suggesting information about other products and services.

Researches and resolves product or service concerns by selecting the appropriate action to expedite the immediate resolution while delivering an optimal customer experience.

Position may include other duties as determined by the company.

Advantages

Full time hours for a one year contract

Located in Midland

Opportunity to work for a global organization

Qualifications

  • Exceptional customer experience with demonstrated capability in resolving customer concerns and problem resolution skills under general supervision using company policies and procedures.
  • Process focused and detail oriented with the ability to achieve high accuracy goals.
  • Excellent computer skills including the ability to multi-task while effectively navigating across multiple PC order systems / technology platforms / web browsing;
  • internet proficiency while communicating with the customer. Ability to operate in a Windows environment.

  • Strong organizational skills.
  • Excellent communication skills (both written and verbal).
  • Ability to adapt to multiple demands and shifting priorities.
  • Ability to adhere to work schedule requirements based upon business needs including evening and weekend shifts.
  • Ability to work effectively in a highly structured work environment including adherence to attendance and performance requirements.
  • Demonstrates ability to support and participate in a positive work environment by adhering to Deluxe Values and complying with policies, procedures and safety rules
  • Phone Number : 416.861.9888

    Fax Number : 416.861.8727

    Randstad Canada

    Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.

    Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.

    Information received relating to accommodation measures will be addressed confidentially.

    For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.

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