Order Desk - Customer Service
FortNine
Quebec, CA
1d ago

Hello! We’re FortNine. We help Canadian riders access the knowledge and gear they need so that they can spend less time worrying over logistics, and more time on their wheels. If you’re looking to join a team dedicated to top-notch quality customer service, promoting staff development, and establishing itself as a first-line resource for customers within our organization, then we’d love to hear from you! Whether you’re a powersports pro or a complete beginner, we will provide you with all the tools you need to join us and become a fully-fledged FortNiner!

Our goal is clear: do right by our people. 

Starting Wage: $18 / hour

What you’ll be doing:

  • Assisting our customers in resolving order processing issues such as cancellations, modifications, shipping/billing inquiries and post-order issues (no sales, no retention statistics, just be helpful!) 
  • Performing with substantial autonomy, taking initiative, and independently assessing cases to the best of your abilities! (We don’t believe in micro-managing. We trust our process; if you’re a FortNiner, you know what you’re doing.)
  • Navigating through multiple computer applications with speed and precision with an attention to detail.
  • Learning the roles and parts all of our different departments play at FortNine, and utilizing that knowledge to best help our customers! 

What we’re looking for:

  • Minimum of one year experience working in an e-commerce or similar customer service environment preferred. If you feel as though you have the skills necessary, but have yet to begin your professional career, go ahead and submit your application! We'd love to meet. 
  • Bilingual: English & French with excellent communication skills, including written and verbal proficiency.
  • Solid computer skills/experience. Excellent at online research.
  • No powersports knowledge whatsoever required. We’ll provide the foundation of your moto-fu that you will continue to build and share! 
  • Strong drive for progression: We want you to succeed. We’ll provide you with access to online learning modules, both for FortNine systems and others, that’ll allow you to grow professionally. 
     

How you benefit:

  • We’re located within a 5-minute walk from Du College metro (orange line). We also offer free parking, right on-site.
  • Hourly wage starts at $18/hour, and increases with your mastery of various tasks and procedures.
  • Health Insurance including medical, dental, vision and life.
  • Free healthy snacks and drinks.
  • Clean and newly built office environment with ergonomic workstations.
  • A team of energetic, respectful, and friendly coworkers.
  • We’re flexible when it comes to your schedules. Once you’ve completed our training, we can customize your hours to best fit your needs. 
  • A few more perks that we keep secret! (Though you can expect some fun events, company branded apparel, and a variety of fun opportunities!)
     

About FortNine:
FortNine is one of North America's fastest growing e-commerce stores in the Powersports industry. We are headquartered in Montreal, QC and employ a quickly growing team consisting of creative, energetic, and highly dedicated individuals representing a diverse range of expertise.
We aim to provide our customers with the best powersports merchandise, while providing an elite customer experience.
Take a look at our site: www.fortnine.ca
Our YouTube Channel: https://www.youtube.com/channel/UCNSMdQtn1SuFzCZjfK2C7dQ


 

 

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