Client Implementation Advisor
SSQ, Life Insurance Company Inc.
110 Sheppard Avenue East, Toronto ON
1d ago

Deadline : Septembre 24, 2018

Category : Administration

Work site : 110 Sheppard Avenue East, Toronto ON

Your role

Reporting to the Director of Implementation, the Implementation Advisor III is the primary contact for all parties involved in the implementation of new groups, as well as renewals, plan changes and re-

  • enrolments; performs the internal coordination of complex files and is responsible for being the liaison between clients, their advisors and SSQ teams;
  • develops and maintains a solid partnership with the Sales, Contract Registration and Administration departments. The core business sector of activity is traditional and specialized group insurance.

    Your responsibilities will be :

  • Be the key contact and oversee all steps in the implementation of new groups as well as renewals, plan changes and re-enrolments.
  • Coordinate and manage the implementation activities, create timelines, assemble implementation project teams, monitor progress, issues and risks, report on project progress.
  • Obtain information from clients and advisors on their needs and the information required to implement new groups, renewals and plan changes.
  • Facilitate ease and fluidity of communication between clients , their advisors and various SSQ parties . Develop and maintain a partnership with internal teams including the Sales and Administration teams to facilitate implementations and re-enrolments.
  • Lead and participate in various meetings, in person and by phone, with clients and their advisors as part of the implementation plan.
  • Develop and update documents, reference tools and implementation practices.
  • Ensure an understanding of the different operational models available at SSQ.
  • Assist the Sales team with the preparation of proposals and participation in finalist presentations.
  • Anticipate and resolve problems by coordinating with the relevant resources and departments involved. Report concerns and problems that cannot be resolved to the immediate supervisor.
  • Suggest ways to improve quality, efficiency, profitability and operations to the appropriate sector. Participate in the development and modification of procedures in order to meet these objectives.
  • Participate in various permanent or temporary committees related to the position.
  • Assume any other related responsibility, as requested by the immediate supervisor.
  • Your profile

  • Bachelor's degree in administration, business or a relevant field
  • Minimum of 5 to 7 years’ experience, including project coordination
  • Knowledge of group insurance industry and products
  • Excellent command of spoken and written French and English
  • Strong written and verbal communication skills
  • Ability to collaborate effectively
  • Self starter
  • Ability to adapt to change quickly
  • Leadership skills
  • Politically savvy
  • Strong teamwork skills
  • Knowledge of flex plans is an asset
  • Apply
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