Hospitality Attendant - Greenwood Teletheatre
Woodbine Entertainment Group
Greenwood, Toronto
9d ago

Company Overview :

A Storied Past and an Exciting Future

Join our Great Place to Work certified organization today!

Guided by our Values and Beliefs, Woodbine Entertainment commits to providing an authentic and empowering work experience!

As a world-class racing industry leader, we need passionate and exceptional people to join us as we create a sustainable future for horse racing while transforming our sites into premier gaming, recreation, work / life and entertainment facilities.

Working together as part of a united team, our people play a vital role in creating an exciting future for our company and the sport of horse racing in Ontario.

Please reach out if you're ready to embrace change and be part of a new breed of experience while working for one of Canada’s certified Great Places to Work!

Position Overview :

Woodbine Entertainment Group is seeking a customer service oriented individual to join our Off Track team in downtown Toronto.

This position will be responsible for the preparation, sale and exceptional service of food and beverages, as well as other retail products available to customers at the Teletheatre.

Success in this role will be demonstrated through your friendly demeanor, knowledgeable assistance and ability to exceed guest expectations!

In this role, the duties may include but are not limited to :

  • Provide prompt, friendly and courteous service to customers at all times
  • Provide full service to customers with all food, beverage and retail purchases.
  • Assemble, portion, heat, cook and bake food items as per established specifications
  • Prepare, dispense and serve alcoholic beverages which include but are not limited to beer, wine, spirits as per established recipes and standards, and Smart Serve guidelines
  • Prepare and serve hot and cold non-alcoholic beverages as per established specifications
  • Accurately process all customer retail purchases and payouts through OLG lottery terminal and point of sale systems as required
  • Address all customer product and service needs, requests and concerns promptly
  • Pick up, count and verify floats on a daily basis
  • Collect and remit daily cash receipts along with supporting paper work Clean and sanitize work prep, service areas and all food service equipment
  • Complete and submit all required opening / closing inventory counts & documentation including but not limited to food and beverage products, race programs, lottery tickets
  • Perform daily inventory of retail products as required by manager
  • Assist in monitoring product inventories and reporting deficiencies
  • Consistently maintain and replenish supplies in service areas
  • Report supply or equipment deficiencies to the MOD.
  • Assist in merchandising of product and / or services
  • Train and assist new personnel in established procedures and safe use of equipment
  • Direct all customer complaints beyond scope of position to the Manager on Duty (MOD).
  • Ensure adherence to all applicable government regulations including but not limited to the Ontario Lottery and Gaming, the Alcohol and Gaming Commission of Ontario, Ontario Racing Commission, Canadian Pari-
  • Mutuel Agency and the policies defined by Woodbine Entertainment Group

    Qualifications :

  • Minimum two (2) years of related experience in retail or hospitality or other related service industries
  • Smart Serve Certification
  • Secondary School Diploma an asset
  • Knowledge of food preparation and service techniques, and beverage service practices
  • Knowledge of Safe Food Handling practices and sanitation guidelines, Safe Food Handlers Certificate an asset
  • Sound knowledge of point of sales systems
  • Demonstrated high quality service skills. Going above and beyond for the customer and exceeding expectations.
  • Ability to multitask and work under various business levels
  • Ability to communicate effectively in English (oral and written)
  • Strong communication skills required to interact effectively with customers and colleagues
  • Proven ability to be friendly, professional and courteous with customers at all times
  • Strong tendering knowledge and processing procedures (counting and balancing) e.g. cash, debit and credit cards.
  • Ability to count and perform physical inventories of products and retail assets
  • Proven accuracy in performing mathematical calculations
  • This position is based out of Greenwood Teletheatre. The hours of work will vary and will include days, evenings, overnight, weekends, holidays and major race days and events deemed by Greenwood Teletheatre.

    This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent.

    Incumbent may be asked to perform other duties as required

    Woodbine Entertainment Group is committed to supporting an inclusive, barrier- free recruitment and selection process in a work environment where all employees feel valued, respected and supported.

    If you are contacted by a member of our team, please advise if you require any accommodation with respect to WEG’s recruitment, selection and or / assessment process used to ensure you have access to a fair and equitable process.

    So what’s the first step to your exciting new career with WEG?

    We are accepting online applications and welcome all qualified people interested in this opportunity. While we appreciate and value all applicants, only those who will be selected to interview will be contacted.

    Woodbine Entertainment Group is committed to supporting an inclusive, barrier- free recruitment and selection process in a work environment where all employees feel valued, respected and supported.

    If you are contacted by a member of our team, please advise if you require any accommodation with respect to WEG’s recruitment, selection and or / assessment process used to ensure you have access to a fair and equitable process.

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