Adecco is currently recruiting for a Bilingual Inforce Policy Specialist in Halifax, NS for a Top Insurance company client of ours.
This is a 6 months contract with a high chance of extension and will be paying $22.00 / hr.
Ideal candidate must be Bilingual in English and French, have strong customer service skills, be comfortable to work in a demanding work environment and have good math skills.
Hours : Mon Fri 8-4 or 10-6
Candidates must be bilingual - Not open to English
Reporting to the Supervisor / Manager in Policy Owner Services, or Manager, this position is primarily responsible for processing transactions that vary in level of complexity.
Reviewing and / or processing incoming transactions in a timely and accurate manner
Providing strong customer service by means of email, phone and written letters to internal and external clients. Research, analyze and respond to requests received from internal and external customers.
This involves determining the best course of action to address the issue and accurately processing any necessary transaction(s).
Having extensive knowledge of Individual Insurance and / or Affinity Markets (includes products, systems and a basic understanding of all other areas of Policy Owner Services)
Working with teams across locations to achieve dynamic volumes and service standards
Contributing to enhanced departmental efficiency by identifying process improvements and enhancements
Demonstrating a positive approach to problem solving
Work closely with other areas and locations of POS to ensure policies and procedures are being followed. Keep up to date with all changes in procedures and documentation.
Participate in on-going training. Provide assistance on other functions handled within the Department. Be actively involved in the continuous improvement of all processes and procedures.
Identify and contribute to process improvement initiatives in order to determine ways of processing more efficiently and effectively.
Inforce Policy specialist Requirements
College diploma or related business experience
Solid knowledge of client’s Compliance and Privacy guidelines
Proficient knowledge of MS Office i.e. Word, Excel.
Able to work independently, with a minimum of direct supervision
Demonstrated decision making skills
Self-starter with great initiative and attention to detail
Strong interpersonal and communication (written & verbal) skills
Works well in a fast-paced environment
Responds to challenges and opportunities in a positive and productive manner
Good mathematical aptitude
Good organizational skills with the ability to multitask
Strong customer service skills
System, product and procedural knowledge
Resilient and adaptable to change
Strong team player with the ability to collaborate between departments and other locations
Bilingual (French / English) a definite asset
Inforce Policy specialist Competencies :
Consistently meet or exceed productivity, quality and service standard objectives.
Manage workload within the environment of dynamic volumes and tight deadlines.
Multi-task and prioritize to maintain workload and to address urgent / rush cases.
Demonstrate flexibility and adaptability in a rapidly changing environment.
Maintain effective, courteous, prompt and professional communication (written or phone) with internal, external clients, sponsors, agents and brokers.
Demonstrate ownership and accountability of managing requests in a proactive rather than reactive manner.
Assist junior team members with their learning and experience.
Inforce Policy specialist Key Problems / Challenges :
Managing time effectively with a high volume of work in a fast-paced and rapidly changing environment
Maintaining broad knowledge of products and forms
Ability to deal with a wide range of client issues by means of diffusing challenging concerns and accepting responsibility on behalf of Manulife.
Determining risk associated with missing requirements and responding appropriately
Maintaining customer service focus in high volume, productivity driven environment