Inforce Policy Specialist
Adecco
Halifax, Nova Scotia
13d ago

Adecco is currently recruiting for a Bilingual Inforce Policy Specialist in Halifax, NS for a Top Insurance company client of ours.

This is a 6 months contract with a high chance of extension and will be paying $22.00 / hr.

Ideal candidate must be Bilingual in English and French, have strong customer service skills, be comfortable to work in a demanding work environment and have good math skills.

Hours : Mon Fri 8-4 or 10-6

Job Description

Candidates must be bilingual - Not open to English

Reporting to the Supervisor / Manager in Policy Owner Services, or Manager, this position is primarily responsible for processing transactions that vary in level of complexity.

  • Reviewing and / or processing incoming transactions in a timely and accurate manner
  • Providing strong customer service by means of email, phone and written letters to internal and external clients. Research, analyze and respond to requests received from internal and external customers.
  • This involves determining the best course of action to address the issue and accurately processing any necessary transaction(s).

  • Having extensive knowledge of Individual Insurance and / or Affinity Markets (includes products, systems and a basic understanding of all other areas of Policy Owner Services)
  • Working with teams across locations to achieve dynamic volumes and service standards
  • Contributing to enhanced departmental efficiency by identifying process improvements and enhancements
  • Demonstrating a positive approach to problem solving
  • Work closely with other areas and locations of POS to ensure policies and procedures are being followed. Keep up to date with all changes in procedures and documentation.
  • Participate in on-going training. Provide assistance on other functions handled within the Department. Be actively involved in the continuous improvement of all processes and procedures.
  • Identify and contribute to process improvement initiatives in order to determine ways of processing more efficiently and effectively.
  • Inforce Policy specialist Requirements

  • College diploma or related business experience
  • Solid knowledge of client’s Compliance and Privacy guidelines
  • Proficient knowledge of MS Office i.e. Word, Excel.
  • Able to work independently, with a minimum of direct supervision
  • Demonstrated decision making skills
  • Self-starter with great initiative and attention to detail
  • Strong interpersonal and communication (written & verbal) skills
  • Works well in a fast-paced environment
  • Responds to challenges and opportunities in a positive and productive manner
  • Good mathematical aptitude
  • Good organizational skills with the ability to multitask
  • Strong customer service skills
  • System, product and procedural knowledge
  • Resilient and adaptable to change
  • Strong team player with the ability to collaborate between departments and other locations
  • Bilingual (French / English) a definite asset
  • Inforce Policy specialist Competencies :

  • Consistently meet or exceed productivity, quality and service standard objectives.
  • Manage workload within the environment of dynamic volumes and tight deadlines.
  • Multi-task and prioritize to maintain workload and to address urgent / rush cases.
  • Demonstrate flexibility and adaptability in a rapidly changing environment.
  • Maintain effective, courteous, prompt and professional communication (written or phone) with internal, external clients, sponsors, agents and brokers.
  • Demonstrate ownership and accountability of managing requests in a proactive rather than reactive manner.
  • Assist junior team members with their learning and experience.
  • Inforce Policy specialist Key Problems / Challenges :

  • Managing time effectively with a high volume of work in a fast-paced and rapidly changing environment
  • Maintaining broad knowledge of products and forms
  • Ability to deal with a wide range of client issues by means of diffusing challenging concerns and accepting responsibility on behalf of Manulife.
  • Determining risk associated with missing requirements and responding appropriately
  • Maintaining customer service focus in high volume, productivity driven environment
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