Why is this role important?
The Analyst, Customer Research & Voice assists on quantitative and qualitative research projects across the organization.
The Customer Research & Voice team is part of the Customer Centre of Excellence, and provides insights that guide strategic and tactical decision making.
With guidance, the Analyst, Customer Research & Voice assists with day-to-day operations of various Voice of Customer programs, and / or primary research projects.
Candidates will work on a diverse range of projects that are reflective of the products and services that Loblaw offers to its customers.
Analyzing, interpreting and evaluating survey results / data tablesCreating PowerPoint reports of research findingsChecking excel tables and PowerPoint reports for quality control before issuanceChecking questionnaires and online survey links for quality controlReconciles data and findings from new and existing researchLearning and utilizing customer data and information from our Voice of the Customer system(s) to support projects Exploring the use of innovative research methods to deliver more meaningful, actionable information and recommendations to the business.
Managing relationships internally and externally with the coordination of research projects
MINIMUM REQUIREMENTS / SKILLS
Business, Math, Data Analytics, or Market Research (or related discipline) programKeen interest in understanding consumer shopping behavior and building a career in data analytics / consumer insightsVery strong analytical skills, with passion for finding the trends in data, identifying key nuggets of insights, and translating them to implications and recommendations for action.
Strong detail orientation and project management skills are a must for this roleSuperior Excel and PowerPoint skillsExcellent communication and organizational skillsExperience with SPSS a strong asset
SKILLS THAT WILL BE DEVELOPED AND LEARNED ON THE JOB
Consumer insights analysis / interpretationCommunication skillsProject management skillsOrganization / Process skillsExcel and data analysis skillsPowerpoint presentation skills