ServiceNow
Telus
CA-ON-Toronto
10d ago

What You will do :

We are looking for a high caliber, multidimensional ServiceNow Architect to help us grow our ServiceNow practice area. The position is responsible for the design, architecture, platform administration, working with ServiceNow on performance issues in the ServiceNow platform.

To be successful, one should have prior experience as an Architect and in implementing and deploying ServiceNow as well as experience troubleshooting ServiceNow platform performance issues.

You will be the ServiceNow Architect working with other IT professionals, vendors, and process owners to support, maintain, and enhance the ServiceNow platform.

Your key responsibilities will be integrating our platform with the broader TELUS IT stack. You will also perform some development with new technologies and should be able to perform in a developer capacity.

This function will require you to liaise with various internal and external teams. Additionally, configuring roadmaps and implementing the road map for the BI Architecture from legacy platforms into modern technologies includes but not limited to :

  • An expert providing input into platform performance and optimizations
  • An architectural input into Integrations
  • An advisor on options, risk and impacts on business processes
  • A ServiceNow leader, mentor and technical guide to team
  • Experience with large scale Discovery / Service Mapping infrastructures
  • A guide into to mid-server infrastructure and optimization
  • A contact working with Vendors integrating into the platform
  • Working with ServiceNow to accelerate delivery of solutions to TELUS current and future needs with resolving bugs, closing product gaps, implementing features related to Service Management, Automation, evolving business needs, and accelerate discovery of TELUS products
  • A Platform Administrator as required
  • Own the technical architecture components of the system end to end by managing the current and future state if the architecture from an IT integration, Object Oriented, and Data Model Layer perspective
  • Responsible for continuous service improvement in both business capabilities as well as internal systems capabilities
  • Documenting learnings from past experiences and evolving technical architecture based on recommendations from those experiences
  • Define current and future state of processes for environment change management and roll back capabilities as well as other mitigation strategies
  • Research best in class designs, study designs from vendors and align them with standard IT frameworks
  • Foster environment of ideation and innovation to cultivate new solution concepts for both new Business as well as Technical capabilities
  • Work with other technical team members, business analysts, and leaders to implement new business capabilities, infrastructure and troubleshoot issues
  • Interpret system requirements, define technical tasks, and design new system capabilities and solution
  • Coordinate technical dependencies with other teams
  • Participate and lead technical software development activities for complex projects in a cross functional environment
  • Make recommendations to improve product quality, reliability, performance and scalability
  • Conduct periodic software continuous improvement cycles
  • Demonstrate a passion for designing and developing well architected, robust automated systems and frameworks ensuring high quality of code
  • Ability to multitask, manage time, and ability to handle urgent interruptions with poise and professionalism
  • Your ideal profile includes :

  • 5+ years of experience as a key technical resource for large scale ServiceNow solutions of which at least 2 years should be as ServiceNow Architect or ServiceNow Solution Consultant Service Now Modules, JavaScript, Web services, Rest APIs, Service Now APIs, Service Now Workflows, UI Pages (Jelly and Glide scripts), UI Macros, Business Scripts, Client Scripts, UI Scripts, UI Actions, Ajax Scripts, UI Policies, Script Includes, Security Rules, Migration skillsKnowledge of technical components such as LDAP, SSL, SAML / SSO and experience with Integrations into ServiceNowExperience with custom build integrations with ServiceNow using MID Server, JDBC and ODBCServiceNow Certified Implementation Specialist Certification, ServiceNow Certified Application Developer Certification, ServiceNow Certified System Administrator Certification
  • Experience deploying, administrating or architecting an MSP ServiceNow Instance Experience and understanding performance and capacity requirements
  • Experience with both ITSM and ITOM modules
  • Experience with Web Technologies (XML, HTML, JavaScript, Web Services, etc) and working in a SaaS environment
  • Degree in Computer Science, Engineering, Information Systems or Applied Mathematics
  • 7 years working in software development in an enterprise environment
  • Certified ITIL V3 practitioner and SAFe (Preferred)
  • 5+ years in ETL experience database / dataflow design and builds
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