Requisition ID : 45970
Join the Global Community of Scotiabankers to help customers become better off.
A Best Workplace
Scotiabank is a premier financial institution and Canada’s most international bank recognized as a Best Workplace®, in Canada, Mexico, El Salvador, Costa Rica, Puerto Rico, Dominican Republic, Panama, Peru, Chile and Latin America by the Great Place to Work® Institute.
A multinational winning team
We are dedicated to helping our 25 million customers become better off through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
With a team of more than 96,000 employees.
Corporate Social Responsibility
Scotiabank helps to build bright futures worldwide through ethical banking practices, environmental awareness and a commitment to communities.
At Scotiabank, we offer a world class culture based on recognition, development and excellence. If you enjoy building relationships while learning new skills, we’re looking for you!
As a valued member of the branch service team, you will help people achieve their financial goals. You are the face of Scotiabank, and the key to establishing richer relationships with our clients by delivering service excellence and solutions in order for our clients to become financially better off.
JOB PURPOSE :
As a member of the branch service team, you are responsible for contributing to the overall success of the branch by meeting negotiated Service Excellence Activity goals while adhering to Bank security, operational and compliance procedures and policies.
Your negotiated goals include Service Excellence Activities, along with other objectives related to customer service standards, teamwork and personal development.
More specifically, you are responsible for meeting customers’ day to day transactional needs, resolving their service and maintenance related inquiries and directing sales opportunities to the appropriate sales officer.
You are responsible for contributing to the provision of human, straightforward and knowledgeable service through your daily interactions to foster a relationship of mutual trust and confidence with customers and other team members.
KEY ACCOUNTABILITIES :
1. Increase customer satisfaction and loyalty through service excellence by :
2. Strengthen and retain profitable customer relationships through sales support by :
3. Contribute to the quality and efficiency of branch operations as well as compliance with regulatory and internal bank guidelines to minimize the Bank’s exposure to risk by :
FUNCTIONAL COMPETENCIES :
Location(s) : Canada : Ontario : Porcupine
As Canada’s International Bank, we are a leader when it comes to inclusion. We are a diverse and global team, speaking more than 100 languages with backgrounds from more than 120 countries.
We value the unique skills and experiences each individual brings to the bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone.
Candidates selected for an interview will be contacted directly. If you require accommodation during the recruitment and selection process, please let us know.
We will work with you to provide as seamless a recruitment experience as possible.