Bilingual Customer Service Representative
npaworldwide
, Quebec Canada
3d ago

WHY IS THIS A GREAT OPPORTUNITY?

Career Connections Canada Inc. welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

To request an accommodation, please contact Career Connections

JOB DESCRIPTION

DEPARTMENT : OPERATIONS

We are seeking a candidate for an administrative bilingual customer service representative position in the West Island of Montreal.

The position is temporary with an opportunity for permanent placement.

  • ROLE AND RESPONSIBILITIES :
  • Under the authority of the Director of Customer Service, the Representative of customer service is responsible for :

  • Managing specific accounts and creating relationships with customers, whilst understanding the needs of different clients.
  • Work directly with other sales representatives within each MC.
  • Receive customer orders and coordinate them with the Head of Production and / or Inventory to ensure that the clients will receive the desired products in a timely manner.
  • 2. TASKS TO BE PERFORMED PROCEDURES :

  • Receive customer orders via telephone, fax, email, or from other sales representatives, input these orders into the computer system and transfer them to the logistics department.
  • Review and verify each order to ensure that the information is complete (product, quantity, price, shipping date, specific requirements).
  • On a daily basis, review the list of unavailable products.
  • As required, monitor the levels of inventory and place orders for transfers between warehouses to replenish inventory. This will require the execution of the MRP procedure.
  • As required, follow up with the laboratory, the Production Planner and / or Inventory Planner to ensure products are delivered to customers on time.
  • Take several calls per day and provide the desired information either to place an order, give the status of an order, price information, documents, etc.

    During customer complaints (CCR’s), investigate, complete the paperwork and intervene immediately to satisfy the customer.

    When products are returned, investigate and complete the form Return Merchandise Authorization.

    Collaborate with the Pricing Specialist to ensure the accuracy of the price on each order.

    Process credit card payments when applicable.

    Issue export documents when applicable.

    Create shipping addresses ( ship to ) according to the current procedure.

    Apply the bulk processing procedure when this is applicable.

    Make the classification every day.

    Perform other related tasks, respecting the quality assurance procedures of the company.

    3. PERFORMANCE STANDARDS :

    The performance of the Customer Service Representative is assessed according to :

    An annual performance evaluation.

    Achievement of pre-established objectives.

    QUALIFICATIONS :

    Training : DEC with 2 years experience, training in customer service and / or equivalent experience.

    Knowledge of micro-computing (Word, Excel, Lotus Notes) and ready to deepen their knowledge.

    Take the training on all company procedures related to their position (SMS, environment, health and safety).

    SAP knowledge and experience is required.

    Education :

    High School / Secondary School

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