WHY IS THIS A GREAT OPPORTUNITY?
Career Connections Canada Inc. welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
To request an accommodation, please contact Career Connections
DEPARTMENT : OPERATIONS
We are seeking a candidate for an administrative bilingual customer service representative position in the West Island of Montreal.
The position is temporary with an opportunity for permanent placement.
Under the authority of the Director of Customer Service, the Representative of customer service is responsible for :
2. TASKS TO BE PERFORMED PROCEDURES :
Take several calls per day and provide the desired information either to place an order, give the status of an order, price information, documents, etc.
During customer complaints (CCR’s), investigate, complete the paperwork and intervene immediately to satisfy the customer.
When products are returned, investigate and complete the form Return Merchandise Authorization.
Collaborate with the Pricing Specialist to ensure the accuracy of the price on each order.
Process credit card payments when applicable.
Issue export documents when applicable.
Create shipping addresses ( ship to ) according to the current procedure.
Apply the bulk processing procedure when this is applicable.
Make the classification every day.
Perform other related tasks, respecting the quality assurance procedures of the company.
3. PERFORMANCE STANDARDS :
The performance of the Customer Service Representative is assessed according to :
An annual performance evaluation.
Achievement of pre-established objectives.
Training : DEC with 2 years experience, training in customer service and / or equivalent experience.
Knowledge of micro-computing (Word, Excel, Lotus Notes) and ready to deepen their knowledge.
Take the training on all company procedures related to their position (SMS, environment, health and safety).
SAP knowledge and experience is required.
High School / Secondary School