Banquet Manager
Fairmont Hotels & Resorts
Hotel Vancouver, Vancouver, Canada
5h ago

Hotel Overview : FairmontHotel Vancouver, known as the Castle in the City’, with its chateau-stylegreen-clad copper roof and gargoyles is an architectural landmark in the heartof Downton Vancouver that captures the hearts and imaginations of all who visit.

A registered heritage property operating since 1939, the hotel symbolizesgrandeur and timeless elegance. In spring 2019, Fairmont Hotel Vancouvercompleted a $75M, five-year multiphase revitalization project.

With itsprestigious address on Georgia Street, this castle is surrounded by a diversearts community of galleries and theatres, a thriving shopping district,exhilarating nightlife and world class cuisine.

Join our team and welcomeour guests to extraordinary experiences at their home away from home.

Summary of Responsibilities :

Reporting to the Director of Banquets, responsibilities and essential job functions include but are not limited to the following :

  • Consistently offer professional, friendly and engaging service.
  • Lead and supervise the Banquet team in all aspects of the department and ensure service standards are followed
  • Adhere to Opening & Closing checklists
  • Handle guest concerns from beginning to end
  • Support all 4 Business Pillars (Colleague, Guest, Brand, Owner)
  • Review all banquet event orders to ensure proper set-ups are in place and correct
  • Work with the Conference Services & Catering department to ensure that revenues and guest satisfaction levels are maximized
  • Ensure proper staffing and scheduling of all Banquet Colleagues in accordance to productivity and CBA guidelines
  • Effectively operate and create an environment that is committed to exceeding guests expectations by organizing employees tasks and assignments on a daily basis
  • Check meeting room setups to ensure accuracy and consistency in set-up
  • Responsible for maintenance and upkeep of the banquet floor
  • Meet clients for specific rooms and functions
  • Follow all safety and sanitation policies when handling food and beverage
  • Organize ship & receive the client’s package
  • Perform regular service and procedural audits
  • Follow-up on all accident Reports
  • Contribute to a positive work environment and ensure all concerns are communicated to Banquet Management in timely fashion
  • Develop interdepartmental relationship and use influence to achieve departmental goals
  • Maintain consistent floor presence
  • Complete Colleagues performance reviews.
  • Ensure standards of performance management are followed
  • Provide follow up and coaching to ensure Colleagues exceed expectations
  • Drive Guest Satisfaction (VOG) success through strong championing
  • Other responsibilities and duties as required
  • Qualifications :

  • Minimum 3 years of Food and Beverage experience required
  • Minimum 1 year of leadership experience in a banquet department required
  • Capable of handling 300-400 guest events
  • Strong computer skills (Word, Excel, PowerPoint, POS)
  • Previous experience in a unionized environment
  • College degree in Hospitality management or related field preferred
  • Must be able to work independently
  • Excellent communication and organizational skills
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
  • Ability to work well under pressure in a fast paced environment
  • Ability to work cohesively as part of a team
  • Ability to focus attention on guest needs, remaining calm and courteous at all times
  • Serving It Right certification required
  • Valid Class 5 Driver’s License required
  • Ability to work a flexible schedule including evenings, weekends, and overnight shifts
  • Physical Aspects of Position (include but are not limited to) :

  • Constant standing and walking throughout shift
  • Frequent lifting and carrying up to 30 lbs

    Frequent kneeling, pushing and pulling

    Frequent ascending or descending ladders, stairs and ramps

  • Proven ability to carry three entrée plates or more at one time
  • Visa Requirements : Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

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