Hotel Overview : FairmontHotel Vancouver, known as the Castle in the City’, with its chateau-stylegreen-clad copper roof and gargoyles is an architectural landmark in the heartof Downton Vancouver that captures the hearts and imaginations of all who visit.
A registered heritage property operating since 1939, the hotel symbolizesgrandeur and timeless elegance. In spring 2019, Fairmont Hotel Vancouvercompleted a $75M, five-year multiphase revitalization project.
With itsprestigious address on Georgia Street, this castle is surrounded by a diversearts community of galleries and theatres, a thriving shopping district,exhilarating nightlife and world class cuisine.
Join our team and welcomeour guests to extraordinary experiences at their home away from home.
Summary of Responsibilities :
Reporting to the Director of Banquets, responsibilities and essential job functions include but are not limited to the following :
Consistently offer professional, friendly and engaging service.
Lead and supervise the Banquet team in all aspects of the department and ensure service standards are followed
Adhere to Opening & Closing checklists
Handle guest concerns from beginning to end
Support all 4 Business Pillars (Colleague, Guest, Brand, Owner)
Review all banquet event orders to ensure proper set-ups are in place and correct
Work with the Conference Services & Catering department to ensure that revenues and guest satisfaction levels are maximized
Ensure proper staffing and scheduling of all Banquet Colleagues in accordance to productivity and CBA guidelines
Effectively operate and create an environment that is committed to exceeding guests expectations by organizing employees tasks and assignments on a daily basis
Check meeting room setups to ensure accuracy and consistency in set-up
Responsible for maintenance and upkeep of the banquet floor
Meet clients for specific rooms and functions
Follow all safety and sanitation policies when handling food and beverage
Organize ship & receive the client’s package
Perform regular service and procedural audits
Follow-up on all accident Reports
Contribute to a positive work environment and ensure all concerns are communicated to Banquet Management in timely fashion
Develop interdepartmental relationship and use influence to achieve departmental goals
Maintain consistent floor presence
Complete Colleagues performance reviews.
Ensure standards of performance management are followed
Provide follow up and coaching to ensure Colleagues exceed expectations
Drive Guest Satisfaction (VOG) success through strong championing
Other responsibilities and duties as required
Minimum 3 years of Food and Beverage experience required
Minimum 1 year of leadership experience in a banquet department required
Capable of handling 300-400 guest events
Strong computer skills (Word, Excel, PowerPoint, POS)
Previous experience in a unionized environment
College degree in Hospitality management or related field preferred
Must be able to work independently
Excellent communication and organizational skills
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to work well under pressure in a fast paced environment
Ability to work cohesively as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times
Serving It Right certification required
Valid Class 5 Driver’s License required
Ability to work a flexible schedule including evenings, weekends, and overnight shifts
Physical Aspects of Position (include but are not limited to) :
Constant standing and walking throughout shift
Frequent lifting and carrying up to 30 lbs
Frequent kneeling, pushing and pulling
Frequent ascending or descending ladders, stairs and ramps
Proven ability to carry three entrée plates or more at one time
Visa Requirements : Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.