technical support analyst - systems
G9SIGMA INC.
Toronto, ON, CA
6h ago
source : Job Bank

College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

No experience

  • or equivalent experience
  • Work Setting

  • Consulting firm
  • Specific Skills

  • Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Supervise other technical support workers in this group
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Work Conditions and Physical Capabilities

  • Fast-paced environment
  • Work under pressure
  • Attention to detail
  • Sitting
  • Tight deadlines
  • 5-10 people
  • Computer and Technology Knowledge

  • Word processing software
  • MS Windows
  • Database software
  • File management software
  • Security software
  • Communication software
  • Image editing software
  • Programming software
  • Desktop publishing software
  • Software development
  • Data analysis software
  • MS Office
  • Wireless networks
  • Desktop applications
  • Business diagram software
  • Initiative
  • Effective interpersonal skills
  • Team player
  • Excellent oral communication
  • Excellent written communication
  • Client focus
  • Organized
  • Apply
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