Job Duties and Responsibilities Include :
Ensuring all paper flow and record keeping for the service department is completed and administered properly and efficiently.
Administer all aspects of the warranty claim flow including claim writing, warranty parts return, warranty account reconciliation, and warranty appeals.
Keep accurate records of customer surveys.
Work with Service Manager on day to day operations of the service department.
Employee must adhere to all Occupational Health and Safety Standards as the company is committed to the protection and wellness of its employees
Job Requirements and Qualifications Include :
High School Diploma
Excellent computer skills including Microsoft Word, Excel, and other software.
Exceptional customer service skills and communication skills
Technical Knowledge of Agriculture and / or Construction equipment is an asset.
Previous warranty administration experience with CASE Agriculture and / or Construction is an asset
Previous Service Writer experience within an Agricultural, Construction, Automotive or other Heavy Equipment shop is an asset
We offer an exceptional compensation structure with benefits including health, disability and dental coverage, incremental wage increases per company policies, ad-hoc performance bonus', work boot payment, tool allowance loan, personal days, and an employee stock ownership plan that allows employees to contribute to an RRSP or Non-RRSP account that will be invested in RME stock.
We thank all applicants for their interest; however, only candidates selected for an interview will be notified.
Category : Service