The CCCM contributes to 3 Day Blind’s success by successfully resolving external and internal issues that are assigned to them in the form of cases.
They ensure our customers receive the superior client experience that is a part of 3 Day Blinds’ core values.
Facilitates and follows up on customer service issues including :
Recent installation issues
Position requirements :
Accurately identify and execute resolution on a variety of customer service issues using prompt follow up with a passionate sense of urgency
Provide a superior client experience by projecting patience, empathy, caring, and sincerity in voice tone and words. Takes ownership and accountability to resolve cases effectively and efficiently.
Consistently meet established productivity, case monitoring and survey score standards
Adapt to change, learn new skills and retain information
Demonstrate the ability to build and maintain productive working relationships with others and contribute as an effective team member
Preferred Qualifications :
High school diploma or equivalent work experience
Customer service and contact center background preferable
At least 1 year experience resolving complex issues in a customer service environment
Excellent written / verbal communication skills and computer skills required
Ability to work flexible shifts in a 6 day a week contact center is required
Knowledge, Skills and Abilities :
Strong communication skills
Enthusiastic, high energy, positive approach to solving problems
Ability and desire to learn complex product line and ordering process
Attention to detail
Quality focused decision making skills
Flexibility in following a schedule