Customer Care Case Manager Irvine
3 Day Blinds
CA
3d ago

The CCCM contributes to 3 Day Blind’s success by successfully resolving external and internal issues that are assigned to them in the form of cases.

They ensure our customers receive the superior client experience that is a part of 3 Day Blinds’ core values.

Facilitates and follows up on customer service issues including :

  • Product repairs
  • Parts
  • Recent installation issues
  • Position requirements :
  • Accurately identify and execute resolution on a variety of customer service issues using prompt follow up with a passionate sense of urgency
  • Provide a superior client experience by projecting patience, empathy, caring, and sincerity in voice tone and words. Takes ownership and accountability to resolve cases effectively and efficiently.
  • Consistently meet established productivity, case monitoring and survey score standards
  • Adapt to change, learn new skills and retain information
  • Demonstrate the ability to build and maintain productive working relationships with others and contribute as an effective team member
  • Preferred Qualifications :
  • High school diploma or equivalent work experience
  • Customer service and contact center background preferable
  • At least 1 year experience resolving complex issues in a customer service environment
  • Excellent written / verbal communication skills and computer skills required
  • Ability to work flexible shifts in a 6 day a week contact center is required
  • Knowledge, Skills and Abilities :

  • Strong communication skills
  • Enthusiastic, high energy, positive approach to solving problems
  • Ability and desire to learn complex product line and ordering process
  • Attention to detail
  • Quality focused decision making skills
  • Organizational skills
  • Problem solving
  • Team Player
  • Flexibility in following a schedule
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