Strategic Account Executive
This Position Can Be Located In Canada Or The US
Company Overview :
Pivotree architects, builds, hosts and manages a wide range of commerce experiences for well-known domestic and global brands.
Customers turn to Pivotree as their trusted partner when they want to grow revenue, increase online and in-store traffic, improve customer experience, grow a loyal customer base, achieve operational efficiencies, and higher profits.
Pivotree is a privately-held and venture backed company with an aggressive growth objective including strategic acquisitions.
2018 was a transformational year for Pivotree with the combination of three existing businesses in this sector : Tenzing, Thinkwrap and Spark : Red.
Our combined team is made up of a diverse blend of engineers, solution architects, programmers, UI developers, project managers and analysts who work together to create and manage next-generation commerce excellence.
We hold ourselves to the very highest standards and our employees take great pride in our accomplishments.
Position Summary :
Are you a high performing individual excited by driving wins for your customers? Do you have expertise in developing solutions for clients in the B2C (Retail) or B2B (Distribution and Manufacturing) space?
By working closely with our clients, your mission will be to formulate and implement client centric strategies that will enable us to deepen client relationships and drive top line revenue growth for our organization.
In this roleyou will bring together Pivotree’s expertise and thought leadership to shape solutions that help our clients’ deliver their most critical business outcomes.
Youwill bring together the right team to drive profitable delivery, influence the client’s strategy, expand Pivotree’s footprint, and ensure sustainable account growth.
Role & Responsibilities :
Develop trusted relationships with a portfolio of major clients to ensure they rely on Pivotree for their digital transformation needsDevelop long term c-level relationships, strong governance and top-to-top partnerships, Acquire a thorough understanding of key customer needs and requirements, ensure clients have a high level of satisfaction with services provided by our organizationCompletes long-term technology and business strategy planning with the customerInnovates with marquee accounts and identifies co-innovation opportunitiesLead and develop the client account team
Support the operational management and financial performance of Client contracts
Meet or exceed client account growth targetsOrchestrates account strategy, incorporating Managed Services, Professional Services, Partners and Channels.
Expand the relationships with existing customers by continuously proposing solutions that meet their objectivesDrive revenue growth in all LOBs
Comply with Pivotree’s sales methodology. Maintain sales pipeline accuracy
10+ years demonstrated and referenceable experience directly owning key client relationships and delivering high levels of client satisfaction;
Track record in delivering double digit growth revenues from value created within account base
Proven ability in delivering to financial outcomes (effective P&L management), and exposure and understanding of commercial models related to outsourcing relationships
Proven ability to build C Level relationships
Expertise in B2B Commerce and / or MDM space, specificallydelivering solutions to Manufacturers or Distributorsin industry offerings such as enterprise software, system integration and managed services
Ability to meet travel requirements, when applicable
Bachelor’s or higher Degree
Professional Skill Requirements
Proven ability to build, manage and foster a team-oriented environment
Experience in interacting with key client executive influencers, and building trusted relationships across the client organization
Track record in managing service delivery performance against the value proposition and contracted performance outcomes
Experience in a matrix organization dealing with multiple service lines, managers / approvers, and knowledge of shared services operating models
Experience in commercial principles for outsourcing or managed service deals
Excellent communication (written and oral) and interpersonal skills
Strong presentation skills
Project management skills