Customer Service Representative
Hendrix Foodservice Equipment
Calgary, Alberta, Canada
17d ago


Russell Hendrix Foodservice Equipment, Canada's leading food equipment supplier servicing the restaurant and foodservice industry is looking for a full-

time Customer Service Representative (Parts Counter Sales) to join our Calgary Parts & Service Department.

Are you customer focused and enjoy finding creative solutions? Do you dig for an answer until you find it? Do you pay attention to small details and stay focused on delivering exceptional customer experience?

Are you adaptable and flexible, can multitask effortlessly, and have great communication skills?

If so, this may be the position for you!

What you will do :

  • Handle orders and requests for parts and parts information by providing accurate, courteous, efficient and professional service to telephone, electronic and over-the-counter customers.
  • Source and order parts from a wide selection of vendors.
  • Inspect damaged parts brought in by customers to determine the proper replacement.
  • Examine returned parts for defects and conferring with customers about exchanges and refunds.
  • Assist Service Manager in daily operations including maintaining inventory and stock levels.
  • Process payment transactions and handle cash on a daily basis.
  • Other tasks as assigned.
  • Requirements

  • 1 to 2 years’ front line sales and customer service experience is essential
  • High school degree or equivalent is an asset
  • Strong organizational and multitasking skills with the ability to work in a fast-paced environment
  • Strong customer service skills
  • Excellent written and verbal communication skills
  • Excellent computer skills with ability to learn in-house programs
  • Prior parts sourcing or purchasing of parts an asset
  • Capable of lifting and moving merchandise
  • Benefits

    Russell Hendrix offers full time employees medical and dental benefits as well as company provided benefits :

  • Gym Membership subsidy (400$ / year)
  • Paid sick time
  • Training allowance and more.
  • Apply
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