Are you interested in being part of a passionate team dedicated to serving our customers and being an industry leader?
Are you looking for a place where you can contribute to the success of your company and have access to challenging and rewarding work?
If so read on about our exciting new opportunity : Sales Coordinator
The Sales Co-ordinator will provide primary support to the Automotive Division by playing a major role in sales and administration support for the branch.
They will work closely with the Operations Manager to ensure a high level of customer service to East Penn Canada customers.
Duties & Responsibilities
Ensure a high level of support and customer service to customers by working in the role of liaison between the Sales and Operations Teams, as well as customers
Respond to customer inquiries and concerns in a timely manner and keeping customers informed of the status of their transactions
Organize and maintain all aspects of order processing for both local and national account customers
Work with Sales / Service Coordinators at Head Office to ensure all orders / transfers are completed and invoiced in a timely manner, to ensure customer service levels are maintained
Ensure all used battery pick-up requests, Bill of Ladings are printed and carrier arrangements are made
Accurately process all purchases and sales, including all required documentation to meet Company and legislative requirements
Actively participating in physical inventories and recording results.
Ensure effective and efficient support of, and administration for, the branch
Assist in Health & Safety initiatives and administration
Experience, Skills & Competencies
3+ years’ experience in a similar role.
Ability to maintain a positive and professional demeanor at all times
Exceptional telephone manner and verbal and written communication skills
Strong customer service orientation with strong follow-through to update customers with status updates, as needed
Ability to work with a sense of urgency when dealing with customer (internal and external) requests
Experience with Microsoft Office - Outlook, Word, Excel
Ability to trouble shoot, identify and resolve issues in a timely manner
Calm under pressure, during problem-solving
Superior attention to detail, organization, multi-tasking and prioritizing skills
Warehouse or related experience
Automotive or Industrial battery experience an asset
Background checks including criminal checks and employment references will be requested.
Here at East Penn we are dedicated to recognizing and rewarding our employees by offering :
Job Related Training
Annual Performance Appraisals
Excellent Company Paid Benefit Program including Employee Assistance Program and Best Doctors
Opportunities for Advancement
Profit Sharing and Deferred Profit Sharing (retirement) program
We look forward to receiving your application!