Why this role is important?
Maintain excellent customer service and checkout area for prompt and accurate processing of the customer’s order.
DUTIES & RESPONSIBILITIES :
Provides excellent customer service and positively engages with all customers
Maintains a neat and organized checkout area
Greets all customers and displays warm demeanor
Accurately scans or enters product data
Accurately accounts for cash and coupon, lottery, and PC Optimum
Asks for customer’s PC Optimum Card during each transaction
Answers inquiries regarding location of product, rain-checks, refunds, PC Optimum
Ensures proper documentation completed with respect to customers receipt and return of goods
Completes merchandising tasks as directed and maintains efficient flow of merchandise from backroom to sales floor
Merchandises and maintains designated areas (i.e. facing, signing, labeling, etc)
Advises appropriate person regarding stock outs / shortages
Performs stock counts and orders for designated areas
Ensures loss prevention Standards are followed
Controls cash, lottery, and stamp inventory in accordance with prescribed cash handling policies and procedures
Maintains proper security of cash and merchandise
Presents proper image to the public in accordance with Uniform Policy and Dress Code Guidelines (i.e. clean appearance, approved uniform, name badge)
Complies with all health and safety regulations
Complies with all store policies and procedures
Ensures the standards of housekeeping and image are maintained
Perform other duties as required
Completes all training and new initiatives on SDMU
Planning, Judgement and Decision Making
Balance teamwork and efficiency in processing the customer order
Organization and neatness
Cope with register and credit authorization issues
Determine customer satisfaction
Efficiency in processing the customer order
Troubleshoot cash issues
Strong computer and register skills
Well organized with ability to record keep
Ability to provide a proactive approach in customer service and problem-solving
Effective verbal and written communication skills
Ability to work independently
Ability to function as part of the team in a fast paced environment
Commitment to providing customer service
Ability to work flexible shifts which may include nights and weekends
Ability to lift up to 50 pounds
Ability to climb ladder
The above statement reflects the general details considered necessary to describe the principal functions and duties as required for proper evaluation of the job and shall not be construed as a detailed description of all the work requirements that may be inherent in the job.
Why work in a Shoppers Drug Mart store?
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand.
Benefit from a purchase discount program, flexible and varied schedules, competitive pay and online learning through SDMU.
Take ownership of your work and find more ways to care about your patients, co-workers, customers and community.
Associate Owners in the Shoppers Drug Mart network recognize Canada's diversity as an opportunity to better serve their communities, and strive to reflect the nation’s evolving diversity in the products they sell, the people they hire, and the culture they create in their stores.
Accommodation is available upon request for applicants and colleagues with disabilities.
In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct it reinforces what our customers and stakeholders expect of us.