The Parking Operations Manager is responsible for providing operational leadership for diverse and complex work focussed on Traffic and Parking activities, Traffic and Parking Compliance at UBC and large scale events.
Ensures all planning and operations adhere to the UBC Traffic and Parking Rules and that vehicle access to, from and around UBC is in step with UBC's transportation and sustainability goals.
The Manager is a mentor and coach to the team and sets the standard for excellence in customer service. Organizational Status
references superior on major decisions that may affect other decisions or departments. Work Performed
Participates in the development of long range strategic plans for the department.
o Manages all operational and financial aspects of large events
o Liaises with internal and externals stakeholders, Campus Security and local law enforcement agencies
reviews work for accuracy, required results, and quality assurance.
Identifies a career path for critical roles.
Works to general terms of reference within broadly established policies and procedures; references superior on major decisions that may affect other decisions or departments but otherwise acts with significant latitude. Supervision Given
Directs staff from multiple teams that are involved in maintenance and operations of the Department. Also directs staff from other UBC units, external contractors and consultants as required to complete tasks and projects requiring third-
party skills. Consequence of Error / Judgement
With the responsibility to oversee tactical and strategic work as well as key improvement projects within the Department, the decisions of the Operations Services Manager have broad and extensive implications for the success of the Department but also of UCS.
Additionally, decisions impact the reputation of the Department across campus and with the community, with potential impacts of the reputation of UBC with the community.
Errors in judgment can materially and negatively impact financial commitments and customer service levels with wide repercussion across campus and across multiple user groups. Qualifications
Undergraduate degree in a relevant discipline. Minimum of three years experience or the equivalent combination of education and experience.
Undergraduate degree in a relevant discipline.Experience managing staff essential. Experience managing in a unionized environment is an asset.
Demonstrated ability to determine priorities, respond effectively to changes and meet deadlines. Ability to exercise tact, judgement and discretion.
Well developed planning, organizational, analytical, problem solving and negotiation skills.
Excellent interpersonal, oral and written communication skills, as well as conflict resolution skills.
Proven ability to work independently and within a team environment.
Equity and diversity are essential to academic excellence. An open and diverse community fosters the inclusion of voices that have been underrepresented or discouraged.
We encourage applications from members of groups that have been marginalized on any grounds enumerated under the B.C. Human Rights Code, including sex, sexual orientation, gender identity or expression, racialization, disability, political belief, religion, marital or family status, age, and / or status as a First Nation, Metis, Inuit, or Indigenous person.
All qualified candidates are encouraged to apply; however Canadians and permanent residents will be given priority.