Parking Operations Manager
The University of British Columbia
Vancouver, Canada
4d ago

The Parking Operations Manager is responsible for providing operational leadership for diverse and complex work focussed on Traffic and Parking activities, Traffic and Parking Compliance at UBC and large scale events.

Ensures all planning and operations adhere to the UBC Traffic and Parking Rules and that vehicle access to, from and around UBC is in step with UBC's transportation and sustainability goals.

The Manager is a mentor and coach to the team and sets the standard for excellence in customer service. Organizational Status

  • The position reports to the Director of Parking and Access Services. Works to general terms of reference within broadly established policies and procedures;
  • references superior on major decisions that may affect other decisions or departments. Work Performed

  • Recommends and implements best practices for Parking Services that enhance vehicle access and the experience of the commuting community.
  • Establishes short term operational goals and ensures resources are in place so the department meets strategic goals within budget.
  • Participates in the development of long range strategic plans for the department.

  • Develops and executes policies, procedures and programs to meet the targets and objectives of business plan and ensures consistent and effective implementation of all initiatives.
  • Prepares and oversees an annual budget with revenue of $15m.
  • Develops and sets clear customer service level targets : ensures roles, responsibilities and tasks align effectively, efficiently, consistently and incrementally deliver superb service throughout the organization.
  • Ensures clear communication throughout the department; communicates the service strategy to relevant stakeholders on and off Campus.
  • Responsible for special event leadership, management and oversight :
  • o Manages all operational and financial aspects of large events

    o Liaises with internal and externals stakeholders, Campus Security and local law enforcement agencies

  • Establishes standards and best practices to ensure services are safe and operations are cost effective using appropriate principles including Lean, Project Management and Continuous Improvement.
  • Ensures that internal and external resources with appropriate skill sets are provided. Provides advice and technical leadership to staff;
  • reviews work for accuracy, required results, and quality assurance.

  • Manages all work within the agreed upon scope, timeline and budget, using considerable innovation in the planning, analysis and execution of tasks and judgment in the assessment and resolution of unusual problems.
  • Leads consultation with employees, internal, external customers, stakeholders. Seeks out and applies customer centric solutions, innovations, new technology, processes and products that will benefit campus users.
  • Develops and fosters a career path and succession planning program for staff. Looks at current and future skill set needs to better allocate talented staff where the business needs it.
  • Identifies a career path for critical roles.

  • Directs coaching and mentoring initiatives for Department staff in an efficient and supportive manner to assure the quality of service delivered is exceptional.
  • Supports all areas within the Department to ensure that continuous improvement opportunities are found, programs are developed, implemented, executed and knowledge is transferred to project sponsors and other appropriate stakeholders through hands on training and lessons learned documentation.
  • Represents the department on University Committees at UBC involving campus, the community and surrounding areas.
  • Performs all other duties as required. Supervision Received
  • Works to general terms of reference within broadly established policies and procedures; references superior on major decisions that may affect other decisions or departments but otherwise acts with significant latitude. Supervision Given

    Directs staff from multiple teams that are involved in maintenance and operations of the Department. Also directs staff from other UBC units, external contractors and consultants as required to complete tasks and projects requiring third-

    party skills. Consequence of Error / Judgement

    With the responsibility to oversee tactical and strategic work as well as key improvement projects within the Department, the decisions of the Operations Services Manager have broad and extensive implications for the success of the Department but also of UCS.

    Additionally, decisions impact the reputation of the Department across campus and with the community, with potential impacts of the reputation of UBC with the community.

    Errors in judgment can materially and negatively impact financial commitments and customer service levels with wide repercussion across campus and across multiple user groups. Qualifications

    Undergraduate degree in a relevant discipline. Minimum of three years experience or the equivalent combination of education and experience.

    Undergraduate degree in a relevant discipline.Experience managing staff essential. Experience managing in a unionized environment is an asset.

    Demonstrated ability to determine priorities, respond effectively to changes and meet deadlines. Ability to exercise tact, judgement and discretion.

    Well developed planning, organizational, analytical, problem solving and negotiation skills.

    Excellent interpersonal, oral and written communication skills, as well as conflict resolution skills.

    Proven ability to work independently and within a team environment.

    Equity and diversity are essential to academic excellence. An open and diverse community fosters the inclusion of voices that have been underrepresented or discouraged.

    We encourage applications from members of groups that have been marginalized on any grounds enumerated under the B.C. Human Rights Code, including sex, sexual orientation, gender identity or expression, racialization, disability, political belief, religion, marital or family status, age, and / or status as a First Nation, Metis, Inuit, or Indigenous person.

    All qualified candidates are encouraged to apply; however Canadians and permanent residents will be given priority.

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