City of Toronto
Toronto, Ontario, CA
5d ago

Major Responsibilities :

  • Makes collection contact with defendants before accounts become delinquent and ensure defendant / customers information in Court Services database is kept current
  • Performs varied functions related to recovery of outstanding defaulted amounts
  • Makes outbound calls and collection contacts with customers to keep customers within the City’s payment terms.
  • Follows up on all accounts, in order to communicate payment terms and expectations to defendants.
  • Discusses and establishes effective payment arrangements and follow through on promises to pay
  • Provides information in response to enquiries / complaints made by clients as a result of Collection Activity
  • Achieves, maintains and or exceeds collection forecasts to minimize bad debt
  • Maintains database on all outstanding customer issues with respect to debtor profile, civil enforcement, tax roll and other collection activities.
  • Handles and resolves difficult account management situations in a professional manner, utilizing knowledge of relevant legislation, policies and procedures, e.
  • g. Provincial Offences Act, Collection Agencies Act, and City policies and procedures

  • Liaises with the internal Legal Team and make recommendations on enforcements, garnishee of wages, seizure of assets etc.
  • Utilizes customer service skills to effectively respond to all inquiries
  • Generates collection letters if necessary and ensures account settlement or resolution
  • Works with Support Assistant A on all severely delinquent accounts in preparation for Legal or Third Party intervention
  • Maintains database on delinquent accounts and make recommendations to Support Assistant A on appropriate enforcement action
  • Key Qualifications :

    Your application must describe your qualifications as they relate to :

  • Considerable experience in collections, database management, investigation and account settlement.
  • Considerable experience working on and communicating payment terms and generating collection letters.
  • Considerable experience with Microsoft Office, (Word, Excel, Access, Power Point).
  • Considerable customer service experience dealing with the public, by phone and mail.
  • Considerable experience working in a high volume call / contact centre environment.
  • You must also have :

  • Excellent communication and interpersonal skills with the ability to correspond and interact with staff in other Court locations, Collection Agencies, Councillors, and representatives from external agencies and organizations in a clear, efficient, diplomatic, discrete and professional manner.
  • Good organizational skills, and the ability to work in a high pressure, multitask, high volume team oriented environment with minimal supervision.
  • A legal background and familiarity with the Provincial Offences Act, Collection Agencies Act and City policies and procedures to maximize collections.
  • Ability to set up and accurately maintain manual and computerized filing systems.
  • Acquired investigative and or tracing techniques coupled with conflict resolution skills.
  • Familiarity with government legislation in the area of occupational health and safety.
  • Ability to work flexible and / or varied work hours.
  • Ability to work in another Court location at a later date as work requirements are assessed.
  • Experience working with Third Party Collection work, applying civil enforcement an asset.
  • Knowledge on filing of Certificate of Defaults at Superior Court and Small Claims Court an asset.
  • Bilingual and / or multilingual language skills an asset.
  • Note : All City of Toronto employees are required to be fully vaccinated as a condition of hire in accordance with the City's Mandatory Vaccination Policy.


    City of Toronto employees must apply to full-time or part-time employment opportunities posted on the City's Internal Job Posting Portal.

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