Patient Care Representative / Surgical Counselor
Montréal, Canada
6d ago

LASIK MD is a national provider of laser vision correction and intraocular lens implant procedures. Since first opening our doors more than 17 years ago, it’s been our mission to encourage people to discover clear vision with our safe, affordable, and life-

changing procedures. Today, we operate more than 30 clinics across the country, from St. John’s, Newfoundland, to Victoria, British Columbia.

As a business, LASIK MD is stronger than ever, continually growing and evolving to meet an increase in demand. We’re made up of a team of dedicated employees, people who value the work they do because it means they can help others discover freedom from glasses and contacts.

At LASIK MD, we work better together and we want you to be a part of our team.

Your mission as a Surgical Counselor

Reporting to the Center Director, the Surgical Counselor's main responsibility is to reassure the patient before the surgery while explaining the different pricing structures, receiving the payment, explaining the consent forms and explaining the surgery procedure in detail.

Responsibilities :

  • Explaining the surgery price to patients
  • Discussing the type of surgeries and plans offered (Vision Enhancement Plan)
  • Updating the appointment program (CRM)
  • Answering the patient's questions and explaining the consent forms
  • Reassuring the patients
  • Filing
  • Any other tasks as per required by the Center Director or management team
  • Qualifications

  • Proficiency with Microsoft Office (Excel, Word, Outlook)
  • Must be available evenings and weekends
  • Excellent communication skills (English and French)
  • Good sales abilities
  • Previous experience in a medical clinic environment preferred
  • Capacity to work in a fast paced environment
  • Ability to adapt to change
  • Basic accounting skills
  • Sense of organization
  • Customer service driven
  • Interest in health services field
  • Position details

    This is a permanent, full-time position . We offer a competitive compensation, with a starting salary between 15.50$ and 18.

    61$ / hour (based on experience) , in addition to bonuses and benefits. Candidates must be willing to work 40 hours per week, on a flexible schedule (days, evenings and weekends).

    A full training is given to all new hires. LASIK MD will also give you the opportunity to learn new skills and make a difference in people's lives on a daily basis!

    We thank all candidates for their interest but we will only communicate with the candidates selected for an interview.

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