Logistics Coordinator
Silver Chef
Vancouver, BC, CA
1m ago

Logistics Coordinator

Join Our Growing Team!

Silver Chef is looking for a Logistics Coordinator to join our Vancouver Team! This role requires someone with a keen eye for detail and top notch customer service skills, and comes with hands-on training and development with a high performing team and extremely driven team.

This opportunity is perfect for someone with a logistics or a customer service background who’s amazing with people and is looking to build a long-term career with an awesome company!

What It’s Like to Work With Us

Our Team is made up of values driven people who are passionate about the work we do. We’re the kind of people that talk hospitality business every day.

We know where the best restaurants and bars are, and we are enthusiastic about getting people together and connecting with our community.

At Silver Chef, work is a place where your purpose can come to life. We’re interested in who you really are!

We have lots of benefits to offer - check out some of them below :

  • Multi-year recipient of several Top Employer Awards!
  • Hybrid work environment with work from home options.
  • Extended health benefits package, as well as a health and wellness spending account
  • Four weeks’ vacation per year!
  • Paid volunteer days so that you can contribute back to our community, and study leave so you can enrich your knowledge.
  • Competitive compensation package with a bonus component.
  • 5% Matching RRSP program.
  • Work with purpose. Join an accredited B Corp and have a close relationship with Opportunity International - help us support people in developing countries achieve their dreams too.
  • An open concept working environment.
  • A downtown location near transit.
  • More About the Role

    This role plays a key role in coordinating and processing the administration requirements involved with the return and remarketing of used Silver Chef Assets, as well as supporting our sales objectives.

    Specifically, this role will involve :

  • Coordinate the timely transport of equipment that is being returned to / shipped out from Dealer locations, service facilities, and customer locations.
  • Develop strong operational relationships with internal and external stakeholders, including Logistics, Dealer, and Service Partners, to optimize cost-effectiveness around the re-allocation of assets.
  • Provide solution-focused, professional, and timely responses to all Customer Experience issues and inquiries.
  • Communicate effectively with the team and other departments, regularly updating them on any roadblocks or outcomes.
  • Continually assist in the review of Certified Used policies, procedures and processes, with the aim of constant improvement around assets management.
  • File insurance claims with carriers, as necessary, for recovering the costs of any assets damaged in transit.
  • Key Qualifications and Qualities

  • Bachelor’s degree will be well regarded
  • 3 – 5 years customer service / administration experience
  • Sales experience, as well as hospitality equipment knowledge, will be well regarded
  • Strong communication and interpersonal skills to assist you in create strong relationships with external stakeholders, including customers and logistic partners, as well as internal departments.
  • Well-developed problem solving skills and professionalism to ensure an exceptional customer experience and promote the Silver Chef brand.
  • Your friendly, helpful manner and team focussed attitude will help to ensure all Certified Used assets are deployed efficiently and effectively.
  • High quality planning and organisational skills
  • High attention to detail
  • Excellent computer literacy
  • If this sounds like you, we would love to hear from you!

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