Assistant Manager Collections
Mississauga, ON, Canada
3d ago

Job Description

Seeing beyond numbersº

At Laurentian Bank, we believe we can change banking for the better. Founded in Montreal in 1846, Laurentian Bank helps families, businesses and communities thrive.

Today, we have over 2,800 employees working together as One Team, to provide a broad range of financial services and advice-based solutions for customers across Canada and the United States.

We drive results by placing our customers first, making the better choice, acting courageously, and believing everyone belongs.

This role sits within LBC Tech, a subsidiary of Laurentian Bank Financial Group.

Supervise all front-end collection activity in support of all Laurentian Bank products including mortgages, investment loans, RSP loans and secured and unsecured lines of credit.

Ensure that proper Collection protocols are followed to minimize loan losses and maximize recovery. Ensure that collection activity is completed in accordance to the defined Credit Business Practice Regulations.


ºResponsible for overseeing the collection team and the collection of default payments for our credit products.

ºReviews and analyzes overdue accounts, gathers all information required to identify the source of the delinquency problem, assesses the clients' current financial situation and determines the possible solutions for recovery and protection of the assets of the Company.

ºContacts or attempts to locate more difficult collection accounts and handles customer escalated concerns.

ºContribute to the achievement of Laurentian Bank's objectives by ensuring that Account Management meeting all of the defined KEY PERFORMANCE INDICATORS

ºCommunicate and work with other Laurentian Bank Management Team to ensure a constant exchange of information and ensure that procedures and policies are followed to enhance overall collection efforts

ºResponsible for all month-end arrears reporting

ºEnsure legal enforcement steps are being followed.

ºReviews all files and provides management with all risk aspects of asset and recovery options, reporting potential deficiencies / losses to Management.

ºAnalyzes and interprets information in order to solve complex problems.

ºKeeps up to date on the legislation in effect as well as on company policies, programs and procedures and remains aware of market trends.

ºProvide leadership, coaching, mentoring and support to front-line Representatives to develop their core competencies to position them for success

ºFoster a work environment that values the people and encourages participation, creativity, learning and accountability

ºEffectively manage change within a growth oriented, fluid environment.

ºParticipates actively in the achievement of various initiatives, projects or mandates that may have a significant impact on recovery activities.

ºLiaison with 3rd Party business partners to ensure early assignment of delinquent accounts for both legal and 3rd party collections

ºReview and recommend changes / updates to training, policy and procedures and collections protocols to ensure the effective management of delinquent accounts

ºDemonstrated Vendor relationship skills


ºUniversity Degree or College Diploma in related field

º Minimum five (5) years of collection experience

ºDemonstrated two (2) years of leadership experience

ºMust be proficient in collections for real estate and consumer loans and the default management processes in all provinces

ºSuperior negotiation, communication and organization skills

ºFamiliarity with 5S, Kaizen Principles, Six Sigma or other Continuous Improvement methodologies is an asset.

ºBilingual (French & English) communication skills are mandatory.

Additional Information

Equity, Diversity & Inclusion

We are proud to be an equal opportunity employer and are committed to fostering an inclusive and accessible work environment that reflects the diversity of our customers and our communities.

We welcome and encourage applications from individuals from all groups, including Indigenous people, women, visible minorities, and persons with disabilities, regardless of race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability or any other legally-protected ground.


Accommodations for persons with disabilities are available upon request for job applicants taking part in all aspects of the recruitment process.


We may collect, use or disclose your personal information for the purpose of establishing an employment relationship with you.

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