Temporary, Technical Support Agent -Career Growth, Flexibility and Collaboration! Location : Ottawa, ON
Entrust is dedicated to securing a world in motion by enabling trusted identities, payments, and data protection around the globe.
Headquartered in Minnesota, we offer our colleagues the ability to work globally, in a flexible and collaborative environment.
Our team makes an impact!! Keeping the World Moving (add your job video / culture video)
The Company : Entrust relies on curious, dedicated and innovative individuals whom anticipate the future and provide solutions for a more connected, mobile and secure world.
Entrust’s technologies and expertise help government agencies, enterprises and financial institutions in more than 150 countries serve and safeguard citizens, employees and consumers.
We believe : Securing identities is most effective when we value all identities. We are committed to ensuring that, through diversity and inclusion, the many voices that make up our communities are heard.
From unconscious bias training for managers to global affinity groups that create connections both within and across our enterprise, Entrust expects and encourages all individuals to accept and respect one another.
And, of course, to be themselves.
The Position : We’re looking for a Temporary Technical Support Agent. The Temporary Technical Support Agent will be responsible for providing best in class technical support for our Enterprise Software Products and Cloud Services via telephone and e-mail.
We offer flexibility We offer a diverse work environment Futureproof your career with a job in information security
How you will make an impact :
Interact daily with customers in order to identify, document and resolve customer issues.
Provide timely, reliable and professional service to internal and external customers.
Interact with various functional departments to provide timely and accurate solutions to end customers.
Research, test, and troubleshoot customer issues within our VM lab environment in coordination with experienced PKI Engineers and Developers.
2+ years of experience working in a direct technical support role (software / hardware), or an IT Help Desk role.
College or University graduate with degree in IT preferred, or additional, equivalent work experience.
General knowledge of Enterprise Security practices.
Demonstrated experience with Microsoft and Linux based operating systems.
The Location : This position is based in our Ottawa, ON office. This is a great place to live!
Why Should You Apply?
Leader in the security industry
Friendly, supportive & knowledgeable teams
Opportunities for on-the-job training
You’ll help secure identities!