Senior IT Engineer
Activision Blizzard
Vancouver
3d ago

Job Title : Senior IT Engineer

Requisition ID : R013997

Job Description : Job Description :

Job Description :

Demonware is an independently-run part of Activision Blizzard. We run every part of the players’ online experience, from logging in to matchmaking to climbing the leaderboards, for popular video game franchises such as Call of Duty, Tony Hawk Pro Skater, Crash Bandicoot and Skylanders.

The work we do together every day impacts almost half a billion players around the world. We solve big company challenges with a small company feel.

We are technology-driven with a culture of openness. This means collaborating to solve interesting challenges, enjoying the freedom to talk to anyone, and always feeling respected.

We take the work seriously; ourselves, not so much.

The IT Engineer will be responsible for supporting, managing and maintaining the IT infrastructure for our worldwide teams.

Role will be reporting into Demonware located in Dublin, Ireland. It will be essential in this role to have the capability and the willingness to provide support in all IT areas including help desk, asset management, monitoring, data storage and backup.

The candidate will need to be able to troubleshoot, diagnose and resolve problems quickly and efficiently in a studio environment.

The candidate will also need to demonstrate the ability to communicate effectively with a wide variety of teams and users.

Responsibilities

Global desktop support for on-site users in multiple offices as well as remote users

User account and workstation set up (software and hardware)

Manage network infrastructure

Troubleshoot issues and outages

Server, storage and VM planning, configuration and maintenance

Manage of AD / LDAP / Gsuite and Two-Factor Authentication (2FA), RADIUS and OKTA

Manage cloud based tools GCP, AWS, Slack, Pagerduty

Ensuring all deployments adhere to GIS compliance and policies

Provide technical documentation for configurations and procedures

Qualifications

Thorough understanding of Windows, Linux and Mac environments

Experience managing LDAP (Active Directory) and productivity services (Office 365, Google Workspace)

Experience with networks and network administration

5+ years’ experience with time supporting studio game development preferred

Ability to configure and deploy virtual machines, containers and bare-metal services

Strong scripting and automation skills, with experience with Kubernetes an advantage

Experience managing Atlassian applications (Confluence, JIRA)

Experience with game development kits

Excellent communication skills

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