Ivanhoé Cambridge develops and invests in high-quality real estate properties, projects and companies that are shaping the urban fabric in dynamic cities around the world.
It does so responsibly, with a view to generate long-term performance. Ivanhoé Cambridge is committed to creating living spaces that foster the well-being of people and communities, while reducing its environmental footprint.
Vertically integrated in Canada, Ivanhoé Cambridge invests internationally alongside strategic partners and major real estate funds that are leaders in their markets.
Through subsidiaries and partnerships, the Company holds interests in more than 1,000 buildings, primarily in the industrial and logistics, office, residential and retail sectors.
Ivanhoé Cambridge held close to C$65 billion in real estate assets as at December 31, 2018 and is a real estate subsidiary of the Caisse de dépôt et placement du Québec (cdpq.
com), one of Canada's leading institutional fund managers. For more information : ivanhoecambridge.com.
Department : 1000 Gauchetière - Bureau
Position type : Salaried
The incumbent monitors client satisfaction on an ongoing basis, performs various operations-related tasks for the property and assists the Property Administrator, Client Relations.
Main responsibilities include the following :
Client experience for tenants and occupants
Coordinate tenant move-ins and plan associated activities;
Set up and maintain lines of communication with retail tenants. Taking tenants’ individual needs into account, schedule regular check-in visits to ensure their ongoing satisfaction;
For events that impact tenant operations, liaise between property management services and the affected tenants;
Coordinate follow-up for client complaints with the departments, organizations and tenants involved. Ensure that clients are informed of any actions taken and that the incident is resolved as quickly as possible and to all parties’ satisfaction;
Issue tenant notices and announcements as needed;
Coordinate visits with the leasing team;
Perform inspections to ensure that the property meets specified standards of cleanliness; write inspection reports and coordinate corrective action as needed.
Public awareness of property
Work closely with the marketing team to coordinate tasks and activities likely to increase the visibility and prestige of the property (offices and retail establishments) : leasing brochures, new tenant onboarding procedures and other public activities (food drives, blood donor clinics, outreach activities, etc.);
Help with special projects and harness the commercial potential of certain highly publicized events (e.g., Art Souterrain, Nuit Blanche, press conferences, exhibitions);
Work with the marketing team to ensure that the mobile and desktop websites are regularly updated;
Oversee monitoring and repairs to the digital display and wayfinding system for the property. Coordinate orders, production and inventory management for marketing supplies;
Coordinate tasks related to external requests to rent private spaces, e.g., for film or photo shoots or other specialty leasing;
Oversee and ensure compliance with various service contracts such as for the digital directory kiosks, televisions / screens and pest control.
Create purchase orders for designated supplier invoices;
Participate in contract negotiations and the tendering process for service providers; analyze bids received and make recommendations with regard to the selection process.
Administer existing contracts under his or her purview;
Check that designated contract invoices are in order before submitting for payment;
Provide assistance and support to the Property Administrator, Client Relations, in maintaining certifications such as LEED and BOMA BEST and in ensuring compliance with these environmental standards;
Ensure supplies for Le 1000 conference centre are replenished on a regular basis;
Work with the Security and Operations Coordinator to administer emergency measures and ensure adherence to safety and security standards and procedures;
Carry out any other related tasks requested by the immediate supervisor.
College diploma in office administration, university degree or another related program;
Four to five years of relevant experience in service contract management, complaint management, property management, customer service and / or project management;
Proven ability to build and maintain high-quality business relationships;
Team spirit and commitment to ongoing quality improvement;
Self-directed with organizational, planning and multitasking skills;
A talent for and interest in working with financial data;
Flexibility to work evenings and weekends to ensure events run smoothly;
Excellent written and spoken French and English;
Proficiency in Microsoft Office; familiarity with JD Edwards software, an asset.
If you are interested in this challenge, please submit your resume.
You have everything to gain!
When you join the Ivanhoé Cambridge team, you are eligible for employment benefits and a pension plan that are among the best in the industry.
Our many health and wellness programs encourage you to balance your work and personal lives and fulfil your desire for social involvement, while maintaining a healthy lifestyle.
At Ivanhoé Cambridge, you will have many opportunities to develop your skills and thrive professionally, in Canada or elsewhere in the world.
Our initiatives aimed at creating an exceptional working environment that inspires our employees to give the best of themselves elevated Ivanhoé Cambridge into the ranks of 100 Top Employers in Canada.