Logistics Operations Manager
Regis and Smith
Toronto, ON, Canada
48d ago

We are currently seeking an Operations Manager to work closely with the VP of Operations in this high performing and efficient logistics firm.

Located in the GTA this role will directly report to the VP and oversee the operations and customer service team.

Responsibilities :

  • Recruit and train new employees to service existing business
  • Encourage and oversee business development
  • Monitor shipments to ensure customers are invoiced in a timely manner
  • Oversee accounts are kept current
  • Supervise Operations Facilitators as well as all Customer Service Representatives for the Toronto Office
  • Evaluate overall performance, workload, and organization of staff
  • Supply head office with all HR related information
  • Oversee overall staff training
  • Troubleshoot any situations affecting operations in conjunction with the VP of Operations
  • Assist in booking and tracing shipments when required
  • Ensure that each account managers operations are maintained at the proper level
  • Address any invoicing issues with head office
  • Assist staff in resolving operational and HR issues if required
  • Requirements :

  • Minimum of 5 years experience in a similar position
  • Minimum of 7 years experience in a 3PL environment
  • Strong leadership and motivational skills
  • Ability to manage employee conflicts to a successful resolution and to coach and develop team members
  • Ability to assess talent and build development plans
  • Ability to proactively plan and organize work to accomplish goals
  • Good knowledge and experience with Excel
  • Previous experience with a transportation management system a definite, but willing to train
  • All qualified candidates are encouraged to apply today by forwarding your resume. We thank all those who apply; however, we will only be reaching out to those selected for an interview.

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