About the role
We’re looking for Customer Service Representative, Helpline to join our growing team!
As a Customer Service Representative, Helpline, you will be responsible in supporting Brokers in using Intact's Broker Technology, and where applicable, for providing support to various departments related to broker training and broker usage initiatives.
Work Locations : London, ON, Toronto ON, Ajax ON and Calgary AB
What you’ll do here :
Maintain and develop knowledge of Intact systems & products, including any system enhancements or new product launches.
Support the use of Intact's Broker Technology including Contact, eDocs, Broker Portal & EDI Download.
Answer call and email inquiries in a timely manner. Adhere to service standards and maintain quality interactions.
Based on trends and feedback from brokers, identify training needs, system issues and system response times. Provide feedback & recommendations to improve processes & procedures.
Liaise with internal business partners on training requirements for brokers in order to improve usage, ease of doing business, and the Broker experience.
Identify and propose solutions for various technical and / or underwriting issues associated with our systems and point of sale tools.
Maintain reports on service & call types.
Qualifications
What you bring to the table :
You Are :
Passionate about customer service and delivering an exceptional experience
A problem solver who will identify needs, troubleshoot effectively, and take accountability for providing solutions
An excellent written and verbal communicator
Your Education & Experience :
College diploma or University Degree preferred or equivalent relevant work experience
Insurance product knowledge,1-3 years of personal lines insurance experience preferred
Working towards Chartered Insurance Professional (CIP) designation
Demonstrates exceptional customer service over the phones, strong team player, positive attitude, flexible, adaptable, solutions oriented, efficient and priority management skills
High computer literacy, including working knowledge of MS Office product suite
Prior experience in a call centre environment an asset
Here are a few reasons why others have joined our team :
An award-winning, inspiring workplace that supports its people and recognizes great work
Stimulating, challenging projects and development opportunities to help you grow your skills and career
A comprehensive financial rewards program that recognizes your success
An extensive, flexible benefits package
An industry leading Employee Share Purchase Plan where we match 50% of net shares purchased
A $350 annual wellness account that promotes an active lifestyle
Flexible Work Arrangements
We’re proud to support a flexible hybrid approach which gives everyone the best of both worlds. While there are no minimum or maximum time requirements, each team’s need for in-person connections will be different and there will be times you’ll join your colleagues at the office.
