Limited term contract 1 year
Hourly Rate : $65
As a member of our fast-paced, customer-centred Information Technology team, you help to drive decisions into practice and practice into meaningful results.
You’re a forward-looking, analytical and driven, experienced business analyst with Microsoft Dynamics 365 / CRM knowledge.
You understand business objectives and requirements and can convert them to well defined user stories. You provide top line customer service to all internal and external clients to ensure solid bottom line outcomes.
Only when the organization succeeds do you consider your work a success.
As our Business Analyst, you will :
work with business subject matter experts and support the Product Owner to elicit high-level and detailed requirements and to capture business needs
work closely with the CRM Architect to come up with solutions focused on out-of-the-box functionality and process improvements
clearly articulate and document business requirements by means of user stories, user journey maps, process flows, flow charts, etc.
lead sprint reviews and presentations to communicate and validate proposed solutions
assist in configuring applications to meet client requirements using Microsoft Dynamics CRM
manage ongoing relationships with business partners to drive satisfaction with IT unit
proactively resolve customer satisfaction issues
assess the risks of various solutions and prioritize competing business demands
research current and emerging technologies to improve business systems
help perform data migration activities
be responsible for other duties as assigned by the Manager of Information Technology
Your Education, Skills and Experience include :
minimum of a Bachelor’s degree in Business, IT or Computer Science
CCBA / CBAP Certification preferred
excellent analytical, technology, organization, communication, presentation, interviewing, decision making and problem solving skills.
minimum 5 years of experience working with Microsoft Dynamics CRM applications, Dynamics 365 experience preferred
knowledge of and proficiency with the native configuration and customization tools exposed from Microsoft Dynamics CRM
high proficiency with SQL language and relational database
experience with data mapping and migration
experience working on Agile projects preferably Scrum
experience working with one or more : Azure Devops, SharePoint, SQL Reporting Services
working knowledge of one or more business analysis tools such as Visio, Balsamiq, BPMN 2.0, etc.
experience leading presentations to internal clients
strong customer focus with the goal to produce high quality deliverables
ability to work under pressure, meet deadlines, and work on multiple projects simultaneously
ability to work independently with little or no oversight
Enjoy a collegial, fun-spirited work environment that promotes a strong work-life balance, employee wellness and continued professional development and offers a stellar benefits package.