Corporate and Council Services Department
Ontario College of Teachers
Toronto, ON, Canada
4d ago

Limited term contract 1 year

Hourly Rate : $65

As a member of our fast-paced, customer-centred Information Technology team, you help to drive decisions into practice and practice into meaningful results.

You’re a forward-looking, analytical and driven, experienced business analyst with Microsoft Dynamics 365 / CRM knowledge.

You understand business objectives and requirements and can convert them to well defined user stories. You provide top line customer service to all internal and external clients to ensure solid bottom line outcomes.

Only when the organization succeeds do you consider your work a success.

As our Business Analyst, you will :

  • work with business subject matter experts and support the Product Owner to elicit high-level and detailed requirements and to capture business needs
  • work closely with the CRM Architect to come up with solutions focused on out-of-the-box functionality and process improvements
  • clearly articulate and document business requirements by means of user stories, user journey maps, process flows, flow charts, etc.
  • lead sprint reviews and presentations to communicate and validate proposed solutions
  • assist in configuring applications to meet client requirements using Microsoft Dynamics CRM
  • manage ongoing relationships with business partners to drive satisfaction with IT unit
  • proactively resolve customer satisfaction issues
  • assess the risks of various solutions and prioritize competing business demands
  • research current and emerging technologies to improve business systems
  • help perform data migration activities
  • be responsible for other duties as assigned by the Manager of Information Technology
  • Your Education, Skills and Experience include :

  • minimum of a Bachelor’s degree in Business, IT or Computer Science
  • CCBA / CBAP Certification preferred
  • excellent analytical, technology, organization, communication, presentation, interviewing, decision making and problem solving skills.
  • minimum 5 years of experience working with Microsoft Dynamics CRM applications, Dynamics 365 experience preferred
  • knowledge of and proficiency with the native configuration and customization tools exposed from Microsoft Dynamics CRM
  • high proficiency with SQL language and relational database
  • experience with data mapping and migration
  • experience working on Agile projects preferably Scrum
  • experience working with one or more : Azure Devops, SharePoint, SQL Reporting Services
  • working knowledge of one or more business analysis tools such as Visio, Balsamiq, BPMN 2.0, etc.
  • experience leading presentations to internal clients
  • strong customer focus with the goal to produce high quality deliverables
  • ability to work under pressure, meet deadlines, and work on multiple projects simultaneously
  • ability to work independently with little or no oversight
  • Enjoy a collegial, fun-spirited work environment that promotes a strong work-life balance, employee wellness and continued professional development and offers a stellar benefits package.

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