Level 1 IT Technician
Alteo
Laval, Canada
12d ago

Alteo is looking for a Level 1 IT Technician for a permanent position based in Laval.

Responsibilities :

  • Programming of telephone and voice mail systems and other equipment related to telephony.
  • Provide training to customers on the use of telephony.
  • Make service calls;
  • o Programming changes.

    o Diagnose problems and find the right solutions.

    o Activation of taps and removal of taps.

  • Customer service support;
  • o Follow-up on issues that can not be answered by the internal team.

    Profile :

  • DEC in IT or equivalent.
  • 3+ years of experience in a support role for telephone systems and user support.
  • Experience in traditional telephony and IP principles.
  • Experience in Panasonic IP systems (an asset).
  • Base computer network and IP protocol, GPON (an asset).
  • Punctual, courteous, and polite.
  • Ability to solve problems.
  • Have a marked sense for multitasking.
  • Neat and professional presentation.
  • Ability to work alone or in a team.
  • Priority management.
  • Understanding the needs of customers, with the desire to make every effort to satisfy them.
  • Honest, resourceful, and autonomous.
  • Sense of initiative.
  • Good analytical and synthesis skills, as well as rigor and a concern for quality and detail.
  • Valid driver's licence required.
  • Excellent communication in French and English (oral and written).
  • Job Type Permanent job Job Location Laval Date 04 / 12 / 2019 Salary According to experience Job ID 2530

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