The Credit & Collections Administrator is primarily responsible for the collections of the outstanding invoices for the Environmental Services Group of Companies and for determining credit worthiness of both existing and potential customers.
This position requires significant collaboration with other Tomlinson entities and team members.
Manage collection activities (calls and / or written correspondence) utilizing established policies & procedures
Review and recommend credit worthiness of both existing and new customers
Assist with delivering invoices to customers if required
Assists with month-end and year-end close processes as required
Compile appropriate information to support refunds, bad debt write-offs, and adjustments
Participate in regular AR reviews with team members and report on AR status (AR summary, suspended customers, action item review, etc.)
Provide professional customer service while trying to resolve client discrepancies / issues
Responsible for customer account reconciliations (external and related party)
Accountable for reducing delinquency of customer accounts in a goal-oriented organization
Enlist the efforts of Sales and Senior Management when necessary to accelerate the collection process
Must communicate & follow-up effectively with Sales department regarding customer accounts on a timely basis.
Establish and maintain effective and cooperative working relationships with both external and internal customers
Perform other assigned tasks and duties necessary to support the organization
Standard office environment
Additional hours may be required during the month-end, quarter-end or year-end reporting cycles
May be required to travel occasionally to other divisional locations
EDUCATION AND EXPERIENCE
Bilingualism is mandatory (English and French, both verbal and written)
CCP designation would be an asset but is not required
2-4 years of related industry and financial experience with preference given to those with experience working in a mid to large company with a high volume of transactions
Work requires willingness to sometimes work a flexible schedule
Strong attention to detail
Good working knowledge of MS office : Excel, Outlook, etc.
Strong interpersonal / communication skills with the ability to work effectively with different levels of the organization.
TOMLINSON OFFERS :
Employer paid health and dental benefits
Extensive training programs and tuition reimbursement
Retirement benefits program
Family-oriented team environment
Employee discounts and other rewards programs
The Tomlinson Group of Companies encourages applications from all qualified candidates. Please contact Human Resources if you need accommodation at any stage of the application process or want more information on our accommodation policies.