Business Systems Analyst
Laval, Canada
2d ago


Are you looking for an opportunity to accelerate your career and work with a team of friendly, creative people? Upland Software offers a collaborative work environment full of smart, positive, and passionate people who are respected for their unique talents and empowered to do their jobs well.

As a member of this close-knit team, you are encouraged to take good ideas and run with them, pursuing the best outcome for our customers while having fun along the way.

If these things are important to you and you're driven by delighting customers, we want to talk with you!

Opportunity Summary :

Upland Software Inc. is looking to immediately hire a full-time Business Systems Analyst into its R&D - QA department for its Upland PSA product line.

Under the direction of the Director of R&D, this Business Systems Analyst will gather and define business requirements and ensure quality, ease of use and accuracy for the development of applications and integrations of different systems.

Primary Responsibilities :

  • Solicit, analyze, define business requirements for software applications, and integrations with 3rd party software systems such as SalesForce, QuickBooks, MS CRM, etc.
  • Clearly communicate and present proposed solutions with supporting artifacts
  • Present solutions to internal stakeholders and external clients
  • Write user stories, requirements documents, flow charts, use cases, and other supporting UML diagrams to support our Agile based software development process
  • Write and execute test plans, test scenarios and test cases and ensure quality
  • Data mapping and integrations between systems
  • Requirements :

  • Certification, College Degree or Bachelor’s in Computer Science, MIS or IT.
  • 7+ years of enterprise software product systems analysis and quality assurance experience including defining requirements and test planning, implementation and test execution.
  • Solid experience in analyzing, defining and testing Web, Mobile, Desktop and Web Service based systems.
  • A strong focus on process and a desire to work with cross-functional teams in an Agile development environment.
  • Excellent English verbal and written communication skills (French an asset) with strong presentation skills
  • Desired Skills :

  • Nice to have : QuickBooks, SalesForce, MS CRM, GreatPlains and other business systems experience
  • SQL and database experience
  • Upland Software (Nasdaq : UPLD) is a leader in cloud-based enterprise work management software. Upland provides seven enterprise cloud solution suites that enable more than one million users at over 9,000 accounts to win and engage customers, automate business operations, manage projects and IT costs, and share knowledge throughout the enterprise.

    All of Upland’s solutions are backed by a 100 percent customer success commitment and the UplandOne platform, which puts customers at the center of everything we do.

    To learn more, visit

    Upland Software is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability, veteran status or other legally protected status.

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