Sr. Technical Writer - AI & Analytics
OpenText
Richmond Hill, ON, Canada
4d ago

The opportunity :

OpenText is seeking a talented, personable technical writer who contributes to the Product Information team by creating sophisticated technical documentation for a variety of software products.

As a technical writer at OpenText, you plan the documentation strategy, create content, contribute to department innovations, and produce professional online help and guides.

As a customer advocate, you participate in the planning process and help define the product documentation requirements.

You should be able to work independently and productively with minimal supervision as part of a geographically distributed team.

Team members work individually as well as part of a larger group. Your ability to organize your time and see projects through to completion is extremely important.

You are great at :

  • Producing high-quality, clear, accurate, and complete documentation with no errors, within established deadlines.
  • Organizing and prioritizing tasks and have exceptional analytical skills.
  • Managing multiple projects and deliverables.
  • Working in an agile development environment and have the ability to gather information for a writing assignment from a variety of sources, including development, QA, UXD, and product management.
  • Researching and learning new technologies in Technical Communications.
  • What it takes :

  • Must have experience in AI and Analytics
  • University degree or college diploma (BA or MA), preferably in English, Computer Science, Technical Writing, or Instructional Design, with 5 to 8 years of technical writing experience.
  • Exceptional English and communication skills. Experience writing using a corporate style guide and following documentation processes.
  • Excellent knowledge of content / help authoring tools, such as Arbortext Epic Editor, Adobe FrameMaker, MadCap Flare, and WebWorks ePublisher.
  • Sound knowledge of XML and HTML and various help formats.

  • Excellent knowledge of Configuration Management tools, such as Perforce, and bug tracking tools, such as JIRA.
  • Experience writing in a structured authoring environment and creating single-source and minimalist content. Familiarity with DITA / DocBook and topic-based writing methodologies.
  • Knowledge of documentation localization processes as well as software usability principles.
  • Ability to create high quality graphics using tools, such as Microsoft Visio.
  • Knowledge of video production techniques and experience with tools such as Camtasia.
  • Excellent knowledge of computer development environments, operating systems, programming languages, and mobile devices.
  • Ability to create customer-focused content using user personas and customer research.
  • Experience defining and following documentation standards and best practices.
  • Excellent at reviewing documentation written by other writers to ensure clarity, completeness, accuracy, and overall quality standards.
  • Experience leading and managing documentation projects. Ability to meet target deadlines and project commitments.
  • Ability to communicate clearly with all project stakeholders in distributed locations.
  • Knowledge of Enterprise Information Management (EIM) products.
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