Sr. Professional Services Consultant
Markham, ON, Canada
5d ago

About the Position :

The Sr. Professional Services (PS) Consultant role provides solutions for the existing HCM client base. This role is responsible for scoping, documenting, developing, testing and delivering billable projects for a variety of HCM modules.

The PS Consultant must ensure the timely completion of complex and multifaceted projects by collecting customer requirements and designing, configuring and testing Dayforce HCM to meet the clients’ needs.

Responsibilities also include coordinating related project activities, communicating with internal and external customers and documentation of project throughout the lifecycle.

In addition, this role is responsible for providing guidance to less experienced associates and may lead on projects where more than one resource is required.

Responsibilities :

  • Responsible for scoping, documenting, configuring, testing, communicating with clients, and delivering successful completion of projects for a variety of HCM modules
  • Strong emphasis on WFM configuration
  • Gather user requirements, prepare a detailed SRS that outlines scope, and review with customer for design approval
  • Lead complex projects and provide advanced support where analysis of situations or data requires a review of requirements and identifiable factors
  • Interpret project requirements to determine the best solutions with limited assistance using the appropriate tools
  • Provide guidance and mentorship to other team members, acting as a subject matter expert
  • Will be expected to perform SQL coding and / or XML / XSLT coding
  • Demonstrates agility by efficiently problem-solving issues throughout the project
  • Delivers technical solutions on time and in budget to meet customer expectations
  • Work with customer and / or vendors to ensure thorough system testing, provide resolution to issues and ensure quality configurations / solutions
  • Manage project workflow and coordinate project resources (both Ceridian and client resources as well as vendors where applicable), to ensure a successful project completion
  • Act as a technical resource to others in the Professional Services group
  • Maintain accurate and timely updates within the project tracking, time tracking and client billing systems (e.g. NetSuite)
  • Educational / Skill / Experience Requirements :

  • 5+ years’ experience as a business / systems analyst or similar function
  • 1+ years’ experience working directly with Dayforce HCM required
  • Excellent written and verbal communication skills including strong analysis skills
  • Demonstrated ability to manage multiple priorities and complex projects
  • Strong skills in SQL, XML, and XSLT
  • Specific knowledge and experience with SQL Server database
  • Excellent organizational skills, follow-through on tasks, and ability to prioritize multiple tasks under pressure
  • Preferred Qualifications :

  • Bachelor’s degree in IT or Business
  • Technical knowledge and experience with Dayforce HCM Implementation Tools is preferred
  • Working Environment & Physical Demands :

  • General office environment or home office
  • Ability and willingness to travel to prospect and customer sites as needed
  • Must be able to work in an environment of very tight deadlines and strict requirements for accuracy
  • May be required to work beyond normal working hours to respond to client needs
  • Business conducted across time zones
  • Continuously sit at a desk for extended periods of time
  • Continuously be in front of a computer for extended periods of time
  • Typically works extended hours during October through January to meet peak volume demands.
  • Ceridian combines the excitement of a startup environment, with the growth opportunities of a large organization. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.

    We provide our employees with comprehensive benefits for various life circumstances and needs, great opportunities for career development, and a balanced lifestyle to achieve personal and professional success.

    Ceridian is fueled by the diversity of our talented employees. We are an equal opportunity employer and embrace all individuals and what makes them unique.

    We consider all applicants, regardless of age, religion, race, color, ancestry, gender, gender identity, disability, national origin, race, sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws.

    We enthusiastically encourage all individuals to apply for positions that fit their passions. Come join our inclusive team and start collaborating with us on award winning projects!

    We thank all applicants in advance for their interest in this position, however, only those selected for an interview will be contacted.

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