Job Description :
VCA Canada Calgary North Animal Hospital & 24 Hour Emergency Service is currently recruiting for a customer service focused Client Care Specialist to join our clinic.
This full-time opportunity includes a range of responsibilities which directly attributes to the efficient and effective daily operation of the hospital.
Your primary responsibility is to ensure our clients and their pets feel welcomed, expertly cared for and appreciate! Additional responsibilities and qualities require for this role are;
Create a warm and welcoming environment for our patient and pet parents
Assisting veterinary staff with various tasks and treatments when required
Ability to answer a multiline phone system and track and book appointments effectively
Placing outbound calls to pet parents for follow-up and future appointment bookings
Respond and manage email correspondence; clients, referring veterinarians & internal office messages
Admitting and discharging pet patients
Invoicing / billing; creating estimates, obtaining pet owner confirmation and processing payments
Excellent customer service skills; a real aptitude for putting people at ease and creating a welcoming environment
Strong organizational skills
General housekeeping duties; cleanliness of reception area, pet holding areas and common areas
Willingness to learn more regarding; veterinary services, updated medical office procedures and assisting the Veterinary staff with various tasks and treatments
VCA Canada Offers!
At our core are our people people with different strengths and interests that enrich our diversity, innovation and excellence.
A team we think of as family. When you join our family, VCA Canada offers :
Exceptional career development
Generous personal pet care discounts
A network of highly educated and skilled professionals!!
And more perks!