The Program Manager is responsible for developing long-term and trusting relationships with our clients. The Program Manager will be assigned to client accounts and will be the lead point of contact to ensure that all client needs are met.
This role is key for developing business from our existing network, as well as actively seeking out new opportunities through relationship building.
Roles and Responsibilities :
Develops a complete understanding of key account needs
Develops and maintains strong and long-lasting client relationships
Resolves key client issues and complaints
Acts as primary point of contact between key clients and internal teams
Forecasts and tracks key account metrics, such as monthly operational metrics and quarterly & annual forecasts
Attends Business Review meetings relating to client accounts under management
Implements changes and improvements to client accounts, while properly balancing client priorities and internal capacity to implement change
Ensures timely and successful delivery of solutions according to client needs and objectives
Manages the deliverables of the team assigned to each client program
Participates in strategic planning to improve client results
Participates in the negotiation of contracts with client and establishes timeline of performance
Participates in the establishment and oversight of internal Program-related budgets with the company and external Program-related budgets with the client
Works with other departments dedicated to the same client account to ensure the highest quality of services and / or materials are being produced and all client needs met
Communicates effectively with stakeholders and provides updates on the progress of initiatives
Meets all client needs and deliverables according to proposed timelines, while working within the client agreement and according to standard Alio policies and procedures
Analyzes client data to provide customer relationship management
Participates in business development initiatives, including client relationship management of both existing and new clients
Oversees operational staff, as required
Fulfill other duties, as required.
Minimum 5 years of experience in sales, management or relevant experience
Nursing license is an asset (RN or LPN)
Previous experience in the pharmaceutical industry
Previous experience negotiating and closing agreements with clients
Previous management experience required
Bilingualism (EN and FR)
Strong Interpersonal skills
Must be self-motivated and self-directed
Must have excellent communication skills
Must have the ability to multi-task and prioritize.
About Alio Health Services :
Focused on creating the best experiences for patients, caregivers and the health care industry as a whole. Alio Health specializes in the design and implementation of comprehensive Patient Support Programs (PSP) that enhance the patient'
s experience throughout their treatment journey. Working with our clients we design customized Programs that connect all parties using a targeted approach, which delivers the simplest and most effective Program focused on the patient'
s experience.Alio Health’s unique and proprietary PSP workflow automation software and systems ensures excellent quality control and provides significant operational cost efficiencies.
This allows Alio to provide in-home services at about the same cost as in-clinic services, thus adding a superior service element to our Patient Support Programs.
Together, we are enhancing patient care to positively impact the lives of people everyday.