Safety and security agent
Inter IKEA Systems
Canada
15d ago

339147BR

Safety and security agent

ABOUT THE JOB

To ensure a safe and secure environment for co-workers within our customer support centre, and protect our assets to strengthen IKEA’s position as the best home furnishing store in our local market.

YOUR ASSIGNMENT

Your tasks will include :

  • nsure that all IKEA Risk Management standards are complied with on a consistent basis via a regular series of audits and inspections.
  • Open the investigation and follow-up on safety & security customer claims (eCommerce), fraudulent incidents, co-worker incidents, external threats, and other emergencies immediately when necessary.
  • Ensure rapid response to investigation and reporting of all emergencies to Duty Manager (s), Store manager, Safety & Security Manager and to the Canadian Risk Manager when required.
  • Work closely with outside contacts such as police, fire departments, fraud agencies, insurance companies, attorneys and government agencies under emergency circumstances through the Safety & Security Manager.
  • Communicate co-worker and customer safety and security issues to the Safety & Security Manager.
  • Participate and co-ordinate all Safety Committee meetings and activities at the facility.
  • In conjunction with the Safety & Security Manager, monitor accident trends and provide possible solutions to the Safety & Security Manager to minimize the overall risk of accidents at the facility.
  • Recruit m ent Safety & Security Co-Worker
  • Transfer learning to co-workers regarding basic safety and security knowledge via Before the Floor training.
  • Provide specialized knowledge and experience to assist in the completion of internal and external theft investigations.
  • Perform administrative tasks as needed.
  • Contribute to an environment where the IKEA Culture is a strong and living reality that embraces the diversity of Co-workers and customers.

    Assume responsibility for other tasks and projects as they occur

    YOUR PROFILE Your knowledge, skills and experience include :

  • Excellent communication skills (verbal and written), in French and English.
  • Adequate physical ability to perform the following tasks : complete internal and external rounds in every season, snow clearing / salting, respond quickly to emergency situations, and help with physical maintenance.
  • SAMS experience an asset.
  • 1 year or more experience at IKEA.
  • 1 year or more experience in Safety & Security or similar field, an asset.
  • Attention to detail, meticulousness and rigor in the execution of tasks
  • Excellent organizational skills
  • Problem solving skills and dealing with issues with a sense of urgency.
  • Strong sense of initiative with respect to the IKEA culture and values
  • Ability to share your knowledge and experience.
  • Multi-tasking capabilities.
  • Experience in customer service.
  • Autonomous, ability to work in a dynamic environment and under pressure.
  • Ability to work within a team.
  • Computer literacy.
  • Quebec Security Guard License required, an asset.
  • Location

    Montreal ( Ville St. Laurent )

    03 / 21 / 2019

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