Junior Call Centre Agent (Hamilton)
ClaimsPro/IndemniPro
Hamilton, Ontario
2d ago

Company : ClaimsPro LP Junior Call Centre Agent (Hamilton) Job Description Summary : Job Description : At ClaimsPro, we work with you and encourage your personal growth and achievement, while empowering you to become better in all that you do.

We offer many career paths that suit a wide variety of talent and skills. We value diversity and are committed to creating an inclusive workplace that will inspire you to truly make a difference.

Part of the SCM Group of companies, we are proudly Canadian. We are Canada’s largest independent, privately owned insurance services provider, consisting of a national network of highly qualified professional adjusters who provide claims management solutions for Canada’s insurance and corporate industries.

What will you do? As a Call Centre Agent, your attention to detail and organization skills will be put to the test providing immediate, front-line customer service assistance to policyholders.

You will fulfill an important role in the claims creation process for new claims received via email, fax and telephone. You will be taking calls and redirecting them as needed and doing any escalations.

You have completed higher secondary education and preferably have some experience working in a customer service role. You have superior computer and communication skills and possess a high degree of attention to detail.

What We Offer? At ClaimsPro, our team is made up of a group of dedicated individuals who are highly talented and knowledgeable, and who are focused on addressing the needs of our clients.

While much of your time will be spent working independently, we very much support each other’s efforts in a team oriented and collaborative environment.

We are proud to promote from within and we offer exciting career opportunities, not only within ClaimsPro, but across the SCM suite of companies.

This is a full-time opportunity and will require 37.5 hours of work per week. We offer competitive wages, and a company matching RRSP plan, along with group medical and dental benefits.

If you enjoy freedom on the job to work independently, but you also crave the support of a team, and the challenge of variety and interesting detail-oriented work, you will excel in this role.

Send us your resume to get the process started! We will contact you if we think you might be a good fit for the role. Typically, our recruitment process includes a phone screening, as well as a series of face-to-face interviews.

Join our team and let your talents shine! #NOPS

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