Perform Remote Hands services which are tracked through the Digital Realty ticketing system. This includes, but is not limited to the following services :
Equipment Rack and Stack
Cable, terminate, and dress fiber or copper network cabling
Assist customers with the diagnosis of hardware and software issues on their equipment
Power cycling of customer equipment
Perform cabinet / cage audits
Blade / Card, Memory, Hard Drive, and Transceiver installations or removal
Testing and troubleshooting of copper and fiber optic circuits
Perform migrations of equipment, power, or networking devices
Shipping and Receiving of packages
Receive, install, and test customer and internal cross connects of copper and fiber optic interconnections
Use of power and hand tools (e.g., screwdrivers, drills, wire strippers, punch down tools, etc.)
Provide timely customer and internal updates using a computer based ticketing system
Perform and document inventory verification / counts.
Adherence to Standard Operating Procedures
Assist to maintain overall Data Center cleanliness and appearance
Work flexible shift schedules
Report to the facility within a 1 hour average for emergency assistance as needed
Note : this description is intended to give you a general overview of the position and is not an exhaustive listing of duties and responsibilities.
Digital Realty : Where the cloud lives and business thrives
We built the global standard for technical real estate, developing a unique capability to acquire, manage, and scale data center campuses.
Now, Digital Realty is building a unique ecosystem of open solutions that power customer growth through exceptional service on a foundation of unrivaled data center expertise.
The new Digital Realty combines unparalleled data center services, carrier-dense interconnection, real estate acumen, and financial strength to create unique power of choice and value when and where our customers need it.
To provide our customers with the trusted foundation for the digital world
To build a network of connected campuses and internet gateways that become the heart of the internet and cloud, powering growth and prosperity for customers, employees and shareholders.
Guide our decisions and actions every day above all else, we value customers, excellence, talent, teamwork and success.