Operations Coordinator
Subway IP Inc
Laval, QC, CAN
5d ago


Hungry for a fresh, new career? Look no further because one of the world’s most iconic brands can help you get there. The Franchisor of Subway Restaurants, with 5 headquarters around the world, is adding to its talent pool, in Laval, Canada.

Join thousands of others in a corporate culture that promotes family values, work-life balance and great career opportunities.

Providing an exceptional customer experience is a cornerstone of the Subway brand values. The Operations Coordinator will liaison with and provide support and guidance to Franchisees, Business Development Managers (BDM), Business Development Agents (BDA), Suppliers / Vendors, and HQ employees to deliver effective operation and office plans for the brand.

This position includes operation project support and some administrative tasks. To be effective, the Operation Coordinator must build and maintain strong working relationships with all stakeholders.

This position requires weekend coverage on a rotating basis.

Responsibilities include :

  • Understand and be able to navigate the Policy & Procedures Manual to effectively provide guidance to all stakeholders.
  • Understand and be able to navigate the Partners website. As well as being familiar with all tools and reports contained within the site.
  • Understand and be able to efficiently navigate the Operations Manual. Playbook (input all content from Ops, format, etc.)
  • Process contracts through DocuSign and ARB which may require interfacing with multiple contacts including the Legal and Administrative Teams, BDA's, Marketing Staff as well as Vendors & Agencies.
  • Provide assistance as needed with communications, scheduling web conferences (BDA, Franchisee, Director of Operations, Field BDA staff and taking and maintaining notes and records on all operation related meetings.
  • Maintain training / orientation materials for BDA and staff. Hold and / or facilitate training sessions as needed for these groups.
  • Assist with office accounting, equipment maintenance, ordering kitchen items and office supplies.
  • The ideal candidate will have :

  • Bachelor's Degree in Operations or Business preferred.
  • 3 years of overall experience
  • Excellent written and verbal communication skills in both English and French
  • High attention to detail
  • Ability to think creatively
  • Ability to multi-task in a fast paced environment and make real time decisions
  • Drive to provide exemplary customer service
  • AA / EOE / M / F / D / V

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