Claims Operations Supervisor
Epiq Systems, Inc.
CAN-Ottawa-ON-220 Laurier Ave West
2d ago

Job Description : Position Summary

Position Summary

Epiq is a global legal services organization that emphasizes technological solutions to our clients’ legal needs.

This is a front-line supervisory position. The primary function is to supervise subordinate staff personnel, motivate them to deliver excellent work and achieve team goals.

This position will work at the direction of the manager to ensure timely launch and accurate processing of claims and correspondence.

Position may be responsible for establishing procedural guidelines, processing claims and correspondence, quality assurance and reporting.

Job Responsibilities

  • Supervises a team of 0-25 associates or temporary staff
  • Develops facility with claims and correspondence processing, as well as best practices for escalation support
  • Sets goals for performance and deadlines in compliance with company plans and vision, and communicates them to subordinates
  • Organizes workflow and ensure that staff understand their responsibilities and delegated tasks
  • Maintains working knowledge of technical concepts related to processing support software
  • Refines technical writing practices and work product
  • Works closely with Data Services, Client Services, and Claims Services teams to understand project requirements and advise on best practices for project setup
  • Conducts risk analysis; identifies critical control points and preventative measures; monitors quality
  • Identifies training needs; collaborates with other members of the leadership and management team to enhance training to improve quality
  • Investigates client and internal customer complaints, concerns, and non-conformance issues
  • Supports on-site audits conducted by external providers / clients
  • Evaluates adequacy of quality assurance standards
  • Ensure adherence to legal and company policies and procedures and undertake disciplinary actions if the need arises
  • Enhances department and organization reputation by taking ownership for quality and accuracy of output of the department
  • Job Qualifications and Requirements

  • Associate’s Degree, or equivalent experience
  • Solid analytical and risk-assessment skills
  • Ability to work independently and as a member of a team
  • Proven experience as a supervisor or similar role
  • Strong computer skills including Microsoft Office
  • Knowledge of technical concepts pertaining to processing software preferred
  • Knowledge of technical writing concepts preferred
  • If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

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