Job Description : Position Summary
Epiq is a global legal services organization that emphasizes technological solutions to our clients’ legal needs.
This is a front-line supervisory position. The primary function is to supervise subordinate staff personnel, motivate them to deliver excellent work and achieve team goals.
This position will work at the direction of the manager to ensure timely launch and accurate processing of claims and correspondence.
Position may be responsible for establishing procedural guidelines, processing claims and correspondence, quality assurance and reporting.
Supervises a team of 0-25 associates or temporary staff
Develops facility with claims and correspondence processing, as well as best practices for escalation support
Sets goals for performance and deadlines in compliance with company plans and vision, and communicates them to subordinates
Organizes workflow and ensure that staff understand their responsibilities and delegated tasks
Maintains working knowledge of technical concepts related to processing support software
Refines technical writing practices and work product
Works closely with Data Services, Client Services, and Claims Services teams to understand project requirements and advise on best practices for project setup
Conducts risk analysis; identifies critical control points and preventative measures; monitors quality
Identifies training needs; collaborates with other members of the leadership and management team to enhance training to improve quality
Investigates client and internal customer complaints, concerns, and non-conformance issues
Supports on-site audits conducted by external providers / clients
Evaluates adequacy of quality assurance standards
Ensure adherence to legal and company policies and procedures and undertake disciplinary actions if the need arises
Enhances department and organization reputation by taking ownership for quality and accuracy of output of the department
Job Qualifications and Requirements
Associate’s Degree, or equivalent experience
Solid analytical and risk-assessment skills
Ability to work independently and as a member of a team
Proven experience as a supervisor or similar role
Strong computer skills including Microsoft Office
Knowledge of technical concepts pertaining to processing software preferred
Knowledge of technical writing concepts preferred
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!