Help Desk Support Analyst
Ward Technology Talent Inc.
On - Brampton
33d ago

We are looking for a Help Desk Support Analystt to provide Technical support to all users for anything involving Computers, Phones, Cell Phones, Printers and Wireless connectivity.

Duties and responsibilities Answer all calls on the IT support line and assist users to solve their problems. Computer / Printer setup Setup new Desktops, Notebooks and Printers.

Cell Phones Setup new units, repair or replace troubled units. Track the asset and maintain programs to distribute and display Cell usage invoices.

Software : Configure and investigate software issuesOptional ideas : logging and processing support calls installing and configuring computer hardware, software, systems, networks, printers and scanners planning and undertaking scheduled maintenance upgrades setting up accounts for staff, ensuring that they know how to log in talking to computer users to determine the nature of any problems they encounter investigating, diagnosing and solving computer software and hardware issues repairing equipment and replacing parts maintaining records of software licenses managing stocks of equipment, consumables and other supplies Uses discretion to effect timely solution of problems in order to ensure customer satisfaction, eliminate downtime and prevent cost overruns.

Qualifications / CompetenciesCommunity College required.Have or be working towards Microsoft designationsAbility to troubleshoot Dell, IBM, HP hardware.

Possess an extensive knowledge of Microsoft Office and Office like applications

We are looking for a Help Desk Support Analystt to provide Technical support to all users for anything involving Computers, Phones, Cell Phones, Printers and Wireless connectivity.

Duties and responsibilities Optional ideas : Qualifications / Competencies

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