The IT Technician will be responsible for helping support the computing needs of the Faculty, Staff, Graduate and Undergraduate students in the Department of Civil and Environmental Engineering.
This is a customer-focused front-line position where a variety of skills are needed to work within the complex ecosystem of IT solutions that exist on campus.
The IT Technician will be the hardware specialist for the IT group, with the primary responsibility of resolving equipment related issues.
IT Equipment Hardware Support
IT Helpdesk Support
1+ year(s) of practical experience maintaining, installing and troubleshooting computers and associated peripherals
Previous IT Service Desk or Helpdesk experience preferred
A proven track record of customer service excellence required
Strong written and oral communication skills are essential
Proficient in the use of Office 365 / MS Office suite
Ability to prioritize and operate with a sense of urgency
Proven capacity to manage competing priorities in a high volume environment
Attention to detail and accuracy are essential
Genuine interest in enhancing and improving customer service
Strong interpersonal skills with the ability to interact in a positive and supportive manner with team members and customers alike
Demonstrated ability to diffuse sensitive customer service issues with tact and diplomacy
Equally comfortable providing customer support via email, phone or in person
Proficient knowledge of desktop computer hardware
Experience using an asset management system
General server knowledge
Ticketing system knowledge
Experience using Active Directory to manage computing domains
Content Management System knowledge