Technical Support
The Ian Martin Group
Toronto, Ontario
5d ago

Our Banking client in Toronto, ON is looking to hire a Technical Support for a 6-month contract role(with high chance of extension).

What you will be doing

  • Assisting with any kind of office moves (technology moves)
  • Processing e-waste in accordance to end point e-waste process (sanitize end points)
  • Providing support for any end point (mobile phones, iPads, etc.)
  • Interact with output devices as well (multifaction printers, etc.)
  • Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower complexity
  • May install software or perform hardware testing remotely
  • Enter commands and observe system functioning to verify correct operations and detect errors
  • Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities
  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support
  • What you will need to succeed

    Must Have Skills :

  • Technical Support - 3-5 years of professional experience
  • Familiar with general windows productive tools (Microsoft office) - 3-5 years of experience
  • Windows Command Prompt Skills- 3-5 years of hands on experience
  • Experience supporting Windows XP to 10 - 2+ years of hands on experience
  • Nice to Have

  • FI / Banking (within Canada)
  • Network + or A+ Certified
  • Spanish or French speaking
  • Previous big banks experience - highly preferred
  • Looking for Meaningful Work? We can help!

    If you're a technical professional, you know that it can be difficult to find fulfilling work that advances your career. At the Ian Martin Group, we exist to connect professionals like you with meaningful work at industry-leading companies in your field.

    And we walk the walk, too : as a Certified B Corporation, we believe in using business as a force for good for people, our communities, and the environment.

    We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process

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